We are very sorry to hear that you have experienced an issue with your Clogau item, we would always like the opportunity to rectify problems for our customers where possible as it is very unusual for this to happen.
Please return the item directly to ourselves, in store or by following the returns procedure online, we do recommend that you use a secure method of posting eg. Royal Mail Special delivery due to the nature of the item. You can find out how to do this here - https://www.clogau.co.uk/pages/returns