Firstly, may we thank you for taking the time to write this review, we appreciate all customer feedback whether positive or negative. We are very sorry to hear that you have experienced an issue with your Clogau item, we would always like the opportunity to rectify problems for our customers where possible as it is very unusual for this to happen. Please accept our sincere apologies for any disappointment caused with this, we appreciate all feedback and we again thank you for your comments. If you would like to return this item to us, we do offer a 30-day 'no quibble' returns policy. If we can be of any further assistance, please do not hesitate to contact our customer support team on 03456068877 or via email at sales@clogau.co.uk.
