We are so sorry to see you were disappointed with our service on this occasion. We do hope that following your contact with our team via email that we were able to rectify this for you as quickly as possible.
Product reviews
I am still waiting on delivery after more than 3 weeks, very disappointing and frustrating
Clogau Customer Services
Clogau
2 days ago
We do apologise for the delay with your order being dispatched. We can see your order was placed via our website on 18th August. It does look like there was a stock discrepancy at this time as the website should have informed at the point of ordering that we did not have stock available and we are very sorry to hear this was not the case. Unfortunately we had no stock available to dispatch to yourself until our next delivery which was due for arrival at our head office on Friday 6th September. We can see from our system that this delivery arrived with us on 10th Sept which again, we do apologise that this was delayed slightly as we never wish for our customers to receive incorrect information and we're really disappointed that this caused a further delay with your order.
We can see your order was dispatched the very same day the stock was received and was delivered on the next day 11th Sept. We have refunded your postage costs and do apologise once again for the frustration and disappointment caused.
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Rhannwch
Cwsmer Dibynadwy
9 days ago
Dyddiad y pryniant: 26/08/2024
Product reviews
0
Rhannwch
Cwsmer Dibynadwy
9 days ago
Dyddiad y pryniant: 19/08/2024
Product reviews
0
Rhannwch
Cwsmer Dibynadwy
9 days ago
Dyddiad y pryniant: 02/09/2024
I had to phone to discuss the 10% discount on my purchases. The code to enter did not show up until after I had made the purchase. The sales rep was vey understanding and immediately refunded it onto
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Product reviews
theses earrings are as described in website. They are thwrightsize and have bee noticed by friends to say how lovely they are.
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Rhannwch
Cwsmer Dibynadwy
9 days ago
Dyddiad y pryniant: 24/08/2024
I’m going to assume that the staff member was new to the store as she needed help from who I believe was the manager on a few occasions. She stumbled a bit of the history of the fairies, a story I alr
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Product reviews
Lovely ring. Really pretty. Wear it most days
Pretty earrings that I’ve worn frequently
Really pretty necklace with adjustable length chain that can be worn everyday.
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Rhannwch
SJ
Sarah Jarvis
Telford
10 days ago
Dyddiad y pryniant: 24/08/2024
What Sarah Jarvis said about Clogau:
Very charming young man served us, helpful and nothing was too much trouble.
Product reviews
Love this bracelet, due to be a simple pull on style makes it easy to put on and remove without affecting the way it looks.
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Rhannwch
Cwsmer Dibynadwy
10 days ago
Dyddiad y pryniant: 02/09/2024
Excellent.
Product reviews
Excellent match for the necklace bought for a special occasion.
Beautiful piece of jewellery. Ideal for a special birthday present.
Clogau is a second generation family business based in Wales. For over 30 years, our growing range of jewellery has captured the hearts and imaginations of jewellery lovers from far and wide. Every piece we create contains rare Welsh gold from the Snowdonia mountains.
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
Clogau is a second generation family business based in Wales. For over 30 years, our growing range of jewellery has captured the hearts and imaginations of jewellery lovers from far and wide. Every piece we create contains rare Welsh gold from the Snowdonia mountains.