Thank you for your feedback. We are genuinely sorry to hear about your experience with our folding pillow and pillowcase.
At Devon Duvets, we strive to provide the best possible advice and support to our customers. We understand that selecting the right product can sometimes be challenging, and we are always here to help with any queries. Our team did their best to guide you on how to use the folding pillow correctly, and we regret that it did not meet your expectations.
Regarding returns, we adhere to strict hygiene standards, which means we cannot accept back used bedding products. This policy ensures that all our customers receive items that are completely clean and safe to use.
We appreciate your understanding and are here to assist you further. Please do not hesitate to contact our customer service team for any more questions or assistance with choosing a product that better suits your needs.
Warm regards, The Devon Duvets Team