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OvuSense Adolygiadau | Adolygiadau Gwasanaeth Cwsmeriaid ar gyfer https://www.feefo.com/reviews/fertility-focus-ltd | Feefo

Arddangos pob 837 adolygiad

Sera Jones

1 year ago

Dyddiad y pryniant: 31/10/2022

What Sera Jones said about OvuSense:

Always on hand to support, very quick response times

Florence

OvuSense

1 year ago

Thanks for the lovely feedback! I am so pleased that I was able to resolve the issue efficiently for you. If you require any further support, please don't hesitate to reach out again. Best wishes, Florence M Customer Support Advisor

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Cwsmer Dibynadwy

1 year ago

Dyddiad y pryniant: 27/10/2022

The Ovusense customer service team replied to my query quickly and answered all of my questions.

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Cwsmer Dibynadwy

1 year ago

Dyddiad y pryniant: 25/10/2022

I emailed OvuSense over a confusion of payment. They got back to me the same day and was very helpful. Nothing seemed to be too much trouble.

Florence

OvuSense

1 year ago

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Robyn Kear

1 year ago

Dyddiad y pryniant: 24/10/2022

What Robyn Kear said about OvuSense:

I’ve been in contact with customer service for the last few days as I’ve been having trouble with my sensor. They’ve replied very quickly and with helpful information. They seem to go above and beyond

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Macrine

OvuSense

1 year ago

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Cara Sehnal

1 year ago

Dyddiad y pryniant: 19/10/2022

What Cara Sehnal said about OvuSense:

Quick responses and resolution!

Kate

OvuSense

1 year ago

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Melanie Dover

1 year ago

Dyddiad y pryniant: 19/10/2022

What Melanie Dover said about OvuSense:

Answered my email very fast and very helpful with my problem

Kate

OvuSense

1 year ago

Hi Melanie, Thanks for the wonderful feedback! We appreciate you taking the time out of your day to share your experience. I am so glad that we were able to answer your query in a timely manner and look forward to chatting with you again soon. Best wishes, Kate S Customer Support Advisor

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Cwsmer Dibynadwy

1 year ago

Dyddiad y pryniant: 18/10/2022

I have been working with them for 2 weeks now checking in on issues that they're having and they're very responsive and knowledgeable about the situation. They are more than willing to help in any way

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Kate

OvuSense

1 year ago

Thank you for your continued patience, whist the Team work to resolve the recent technical issues. We truly appreciate your understanding and thank you for being a valued member of the OvuSense community. As always, we aim to be transparent and provide our customers with regular updates. As soon as we have more information, please be assured that we will be in touch. In the meantime, a rolling subscription will continue to be applied to your account, to ensure that your tracking is undisturbed. If you require any additional support, please don't hesitate to reach out again. Best wishes, Kate S Customer Support Advisor

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Alicia Miller

1 year ago

Dyddiad y pryniant: 17/10/2022

What Alicia Miller said about OvuSense:

The service was prompt in replying to my call and then my email. Kate was great and made sure to help how she could.

Kate

OvuSense

1 year ago

Hi Alicia, Thank you for leaving such kind comments! I am so glad that I could be of some help and resolve the issue efficiently for you. On behalf of the entire Support Team, we look forward to assisting you again soon. Best wishes, Kate S Customer Support Advisor

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Sarah Fletcher

1 year ago

Dyddiad y pryniant: 14/10/2022

What Sarah Fletcher said about OvuSense:

I was having trouble getting a new subscription. Contacted customer service who gave a rolling subscription while the tech team fixed the issue. This meant I did not miss any data being downloaded.

Kate

OvuSense

1 year ago

Hi Sarah, Thank you for your continued patience, whilst we work to resolve the issue. We really do appreciate your understanding and support. I am so glad that we were able to allocate you a rolling subscription, to ensure that you didn't lose your valuable data. Rest assured that we will be in touch with an update shortly. Best wishes, Kate S Customer Support Advisor

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Cwsmer Dibynadwy

1 year ago

Dyddiad y pryniant: 13/10/2022

I am always happy and relieved when any support specialist is able to speak normally and freely and not just copy-paste things from a script. The support I got felt like it came from a person who actu

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Kate

OvuSense

1 year ago

Thank you for leaving such a wonderful review! There is nothing better than hearing when a User has had such a positive experience. Here at OvuSense, we pride ourselves on delivering the highest standard of Customer Support. This requires us to listen to our Users and review each query on a case-by-case basis. I am so glad that we were able to help you and thank you for being a valued member of the OvuSense community! We look forward to assisting you again soon. Best wishes, Kate S Customer Support Advisor

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