OvuSense Adolygiadau

Thank you for your feedback and I'm sorry to hear that OvuSense did not meet your expectations on this occasion. As per the user guide, you are not required to connect to the internet to download your data. An internet connection is only required when registering a new Sensor. I note from our customer support system that team provided you with some troubleshooting tips that rectified your issue and that you were then able to continue to download data for the following days. If I can be of any further assistance, please do not hesitate to contact me via the Customer Support page on the website and I will be more than happy to help you. Best Wishes, Caroline Customer Relations Manager The OvuSense Team

Hi Simran,Thank you for the feedback and congratulations on your pregnancy! We are delighted for you and hope to welcome you back to OvuSense in the future. Best Wishes, Caroline Customer Relations Manager, The OvuSense Team

Thank you for your feedback. To provide the best answer, it may help to explain how OvuSense calculates ovulation and then provide some standard tips and further information: Over a number of years, clinical studies have identified that a sustained rise in temperature is associated with ovulation. OvuSense builds on this original clinical work with a set of new methods which predict (1) and confirm (2) the date of your ovulation in each cycle. OvuSense is specifically looking for a sustained rise in your average core temperature. In general, an increase of at least 0.3 degrees Celsius over three days indicates ovulation though your pattern may vary. 1) If OvuSense sees two or three days where the temperature has risen in a particular pattern it will put a green shaded 'ovulation window' on your chart. The ovulation window starts one day before ovulation and continues until two days after ovulation. At the same time it will tell you that your expected ovulation date is 'tomorrow' or 'today', or it may just say that 'you are now in your ovulation window'. 2) OvuSense checks whether the rise is sustained and then confirms the date on which you ovulated. This happens 3-4 days after ovulation occurs. As your cycle progresses, OvuSense will continue to update this information. As a result, OvuSense may move the ovulation window. Or it may decide that the rise no longer looks like ovulation at which point it will state 'ovulation not confirmed' and the green ovulation window will disappear. If this happens, don't worry, just keep using OvuSense as ovulation may be confirmed later in the cycle. As long as you act on the information OvuSense provides and have sex as often as you can around the ovulation window, you will be maximizing your chances of getting pregnant. I can see that you have completed 8 cycles with OvuSense, have you booked in for your free consultation with the Fertility Nurse? Zermina will look at your charts, discuss your fertility history and then tailor advice personally to you, in order to maximize your chances of conception. Please contact customer support via the the website for the link to book. If you have any concerns, please do not hesitate to get in touch and we will be happy to assist you. Best Wishes, Caroline Customer Relations Manager The OvuSense Team

Thank you for the feedback and congratulations on your pregnancy! We wish you a very happy and healthy 9 months. Best Wishes, The OvuSense Team

Hello,Thank you for taking time to provide feedback regarding your experience with OvuSense and I am sorry to hear that you feel this way. This is not the experience we would like for our customers at all. I have reviewed the recent correspondence between you and our customer service team. At the time your order was placed, we were in the midst of the COVID pandemic and were unsure of how the COVID virus was spread. We needed to respect the safety of our own employees and partners during this time, and without knowing what happens to the product once it reaches you there may be potential contamination issues. Therefore, for orders placed from 19th March 2020 onwards, all refunds whether for opened or unopened product except for those under the ovulation guarantee will incur a charge netted off against any money refunded and you were not required to return the OvuSense Starter Kit to us (you could also choose to use it again at a later date if you wish). This information is stated in the Terms & Conditions on our website, which you are required to agree to prior to purchase. It specifically requests that you consider those points if you're unsure about purchasing OvuSense at this time. I can see from our communications that as you felt you were not aware of this information, we issued a full refund as a gesture of goodwill back to your original payment method. I'd like to apologise that OvuSense did not meet your expectations on this occasion. On behalf of the whole OvuSense Team, I wish you all the very best for your onward journey to conception. Regards, Caroline - Customer Relations Manager - The OvuSense Team

Hi - Thank you for your feedback. I have reviewed your recent correspondence with the customer support team and can see that we have been actively troubleshooting and provided a solution. We have not had a response to our most recent message. If you do require any further assistance, please do not hesitate to get in touch with the support team or contact me directly at caroline@ovusense.com to discuss further. Best Wishes - Caroline, Customer Relations Manager - The OvuSense Team

Hi - Thank you for your feedback. I have reviewed your recent correspondence with the customer support team and can see that we have been actively troubleshooting and provided a solution. We have not had a response to our most recent message. If you do require any further assistance, please do not hesitate to get in touch with the support team or contact me directly at caroline@ovusense.com to discuss further. Best Wishes - Caroline, Customer Relations Manager - The OvuSense Team

Thank you for the great feedback & congratulations! Have a very happy & healthy pregnancy. Best Wishes, The OvuSense Team

Thank you for your feedback and congratulations on your pregnancy!Unfortunately, the App was not able to confirm ovulation for you due to the amount of missing temperature data during your cycle. In order for the App to predict and confirm ovulation, the Sensor must be worn every night from the moment your period ends until ovulation is confirmed or your next period arrives. We wish you all the very best for a happy and healthy pregnancy and help to welcome you back to OvuSense in the future.

Thank you for your feedback and I'm sorry to hear that you lost your Sensor down the toilet.I have reached out to you via e-mail, so we can help you get back on track. Best Wishes The OvuSense Team