Dear Rachel,
Thank you for your recent feedback and for taking the time out to leave us a review.
Please accept our sincere apologies on behalf of everyone here at Geni Hair, our intentions are always to give the best possible customer experience and it saddens us to hear you were not satisfied with the service/product.
I've sent you an email regarding your order, please respond and I will get this rectified for you today.
If you need anything at all please don't hesitate to email in to us at:
Info@genihair.com and I will look out for your contact and prioritise this issue.
Again, I am so sorry to hear this has happened.
Kind regards,
Nicia @ Geni Hair