Item arrived damaged and with crack in the diatom earth
Still awaiting refund many days later
Staff ignorant and unhelpful
Vickie Hawley
sousvidetools.com
2 years ago
Thank you for taking the time to leave feedback, obviously it is very disappointing to see how disappointed you are. Our staff do always try their best to rectify a situation and I can see the refund was done on the 19th of August so I would expect for that to appear in your account imminently.
Product reviews
Damaged goods, unstable on a flat service, ignorant staff and still awaiting refund
0
Rhannwch
Cwsmer Dibynadwy
2 years ago
Dyddiad y pryniant: 15/08/2022
Excellent next day delivery with one hour time slot
Product reviews
Works well, most even dehydration of any machine I have tried. A little noisy.
0
Rhannwch
Cwsmer Dibynadwy
2 years ago
Dyddiad y pryniant: 14/08/2022
Good prices and fast delivery with an excellent range of products.
Product reviews
Bit expensive when compared to normal charcoal but the only thing you want to use in your Hibachi grill.
0
Rhannwch
Cwsmer Dibynadwy
2 years ago
Dyddiad y pryniant: 11/08/2022
Great product but the website is misleading as the bincho is £5 cheaper on the homepage compared to other areas on the website. Was meant to be next day delivery but took 3 days to arrive
Vickie Hawley
sousvidetools.com
2 years ago
Thank you for taking the time to leave feedback, I have looked high and low on our home page for the charcoal at £5 cheaper but I can't see it, I would appreciate if you could point me in the right direction so I can amend this error. I am sorry if there was a delay in delivery for you, we always aim to send our goods out on the next day service that we advertise so I am disappointed to see this didn't happen for you.
Product reviews
0
Rhannwch
Cwsmer Dibynadwy
2 years ago
Dyddiad y pryniant: 09/08/2022
Amazing service
Product reviews
Quality product in every way
0
Rhannwch
Cwsmer Dibynadwy
2 years ago
Dyddiad y pryniant: 09/08/2022
I'm very happy with my reconditioned professional sous vide machine. It arrived on time and well packed.
Product reviews
Great deal, as new condition.
0
Rhannwch
Cwsmer Dibynadwy
2 years ago
Dyddiad y pryniant: 09/08/2022
It’s because your advert is accurate it’s easy to order and quickly delivered. Thank you.
Product reviews
All OK. I have nothing more to add.
0
Rhannwch
Cwsmer Dibynadwy
2 years ago
Dyddiad y pryniant: 09/08/2022
Poor service
Ordered 12 bags of Big K restaurant grade charcoal and only 10 arrived. Then had to chase up the remaining 2 bags which got delivered 2 days later and were a different brand and make to
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Vickie Hawley
sousvidetools.com
2 years ago
We were very disappointed to receive your feedback, especially as you are a regular customer. I understand our sales manager has been in contact directly to help with this and the situation as now been resolved.
Product reviews
Won’t be buying again poor service and poor customer communication
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