Streme Adolygiadau

Thanks for your feedback, it's much appreciated. As discussed the poor service rating relates to your initial email enquiries prior to placing an order. We received your initial enquiry and follow-up on the 14th May, but were unable to respond prior to you placing your order the next day. We called you to discuss your enquiry after your order was placed, which left you with the impression that perhaps we were more interested in responding once you had ordered (i.e. once you had become a paying customer)than when you were making an enquiry. I just want to assure you that this is not the case, the phone call did relate to the enquiry rather than the fact you had ordered. Unfortunately we were somewhat overwhelmed with enquiries at that time and had not had a chance to respond. As a general note, we do respond to all enquiries even though it may take a little longer than we (and the customer) would sometimes like. We are continually reviewing this process and putting in place methods and resource to improve response times. Thanks again.