Thank you for your review. We are saddened to see this despite our team working tirelessly to resolve these issues for you as a matter of urgency. However, we do understand your frustration and appreciate this wasn’t a smooth process.
Firstly, we did have issues with the stock transporting to your local depot for delivery which was escalated and delivered as quickly as possible. Please be assured this is extremely rare for our orders and we take your feedback onboard.
As soon as a member of our team were advised of the missing part, they got to work right away and advised you of the date in which the shipment was leaving and its transit time. We do advise that some of our third-party Brands have a lead time of 2-4 weeks in our terms and conditions and proactively keep our customers up to date weekly.
We have been advised by you today that your mattress is the incorrect size and the team have responded to you asking for images so that they can investigate this and arrange a replacement as soon as possible. Our customer service team are a lovely friendly bunch and do all they can to resolve issues with minimal disruption and inconvenience to our customers where possible. We do hope that you love your Cuckooland order once you receive your replacement mattress.