Hi, thank you for your review, we are sorry to hear that you had a negative experience with your order.
We always advise customers to get in contact with us if they receive an incorrect or damaged product so that we have the opportunity to provide a resend of the correct product or a refund depending on what the customer would prefer. Upon checking our records, we can see that you did email us regarding the damaged and missing products you received, and you also mentioned in this email that you had managed to work around the issues that resulted from this.
A member of our customer service team replied to your email and asked if there was anything we could do to assist you, whether that be a resend of any missing or damaged products or a refund, but we never received a reply. We always strive to give our customers 5-star quality in both our products as well as service, as can be seen from our hundreds of positive reviews, so we hope that you can see that situations such as this are a rare occurrence.
We apologise once again for the inconvenience caused. If you have any further concerns, please do not hesitate to get in contact with our customer service team.
