Your dissatisfaction with our service concerns us, and I sincerely apologize for the inconvenience and frustration you've experienced. Regarding your order made through Paypal, it appears that the necessary information was not effectively relayed to us as the seller. This resulted in a lack of complete address details within our system, contributing to the complication you've faced. Your feedback is crucial to us, and I genuinely want to make this right for you. Please reach out to us directly at 1.800.356.3025 or support@poolsupplies.com Monday-Thursday 8 a.m.-8 p.m., Friday 8 a.m. - 7 p.m., or Saturday & Sunday from 9:30 a.m. - 5:30 p.m. EST so that we can provide assistance and resolution. Our team is committed to working with you to address your concerns and improve your experience with us.
