Thank you for your feedback, your comments help us review where we can make improvements to our service. Following up on this after the long bank holiday Easter break, I have discovered that we have over 500 delivery addresses for this account. Therefore, it was extremely important to clarify delivery details for this purchase order before fully processing through our system, to ensure the item was sent to the correct location. As a result of this it did cause a delay to the despatch of your item, and for this we apologise. The purchase order stated delivery required 21st March, but we received the order on 23rd March and then as soon as we received clarification of the delivery address on 29th March the order was processed the same day.
We hope that you are happy with the Heavy duty dry plasterboard and panel trolley, it is a popular item for us that many of our customers have been pleased with.
