Thank you for your feedback. I'm sorry to hear your you had troubles with your order.
After chasing this up with the print workshop we realised that due to a website error, one of your prints had fallen through the net - after getting this put into production for you with high priority, I can see that it arrived safely!
I do hope you are enjoying the print now it has arrived. Our website team have looked into this issue to ensure it does not happen again in the future.
Best Wishes,
Beth, Customer Services