My trip has been cancelled due to the Middle East war. Tick insurance had refunded the loss of the booking 100% only deducted the excess.
Happy for the refund process.
2
Del
PG
Paul Gow
Adelaide and kangaroo island
4 months ago
Købsdato: 08/01/2024
Hvad Paul Gow sagde om Tick Travel Insurance:
Excellent, easy to do, price competitive, fast turn around with emails and paperwork .
Produktanmeldelser
Easy to understand when doing it on computer, plenty of options, competitive prices didn’t need it as holiday run smoothly,but good to know it was there if it didnt
1
Del
Pålidelig kunde
4 months ago
Købsdato: 25/03/2024
Produktanmeldelser
Easy to book, literature was easy to follow and I was able to get everything I needed.
0
Del
MC
Michael Cohn
Terrey Hills NSW
5 months ago
Købsdato: 29/03/2024
Hvad Michael Cohn sagde om Tick Travel Insurance:
Disappointed that after my issue with the promotional discount not being applied to the policy when time came to pay and raised this with the product review still nobody from Tick travel insurance has
...
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Produktanmeldelser
I purchased the trip insurance and a promotional discount was offered but not delivered when I paid.😟 have communicated this to Tick head office but no satisfaction delivered to refund the 10% discou
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David Mayo
Tick Travel Insurance
5 months ago
Hi Michael,
I am really sorry to hear about your experience. Unfortunately, there was an issue with our promotional code. I have asked one of our representatives to contact you as a priority to fix the issue with your policy.
Once again, I apologise for the inconvenience caused.
Regards,
The Tick Insurance Team
MC
Michael Cohn
4 months ago
Still no action from Tick Travel insurance. No phone call or email contact. No after sales service provided. Disappointing as I am in the sales field myself.
3
Del
Pålidelig kunde
4 months ago
Købsdato: 23/02/2024
Great
0
Del
Pålidelig kunde
5 months ago
Købsdato: 05/04/2024
I didn't need to use it
Produktanmeldelser
I didn't need to use it so all good
0
Del
SA
Samantha
5 months ago
Købsdato: 24/02/2024
Hvad Samantha sagde om Tick Travel Insurance:
Disappointed
David Mayo
Tick Travel Insurance
5 months ago
Hi Samantha,
I am sorry to hear about the access of your policy documents. I have asked our customer service team to re-send the documents to you. You should receive them today. Please email info@tickinsurance.com.au if you have any questions.
Regards,
Anna
Produktanmeldelser
Once purchased, the link in the confirmation email to access travel documents does not work. “Site is under maintenance - for 3 weeks. Have emailed and received no reply in a week. The phone number is
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David Mayo
Tick Travel Insurance
5 months ago
Hey Samantha,
Sorry for the inconvenience, our website was down for maintenance and some customers experienced some issues. You can login by using this link: https://www.tickinsurance.com.au/portal/login
In any case, I have asked our team to re-send your documents.
Regards,
Anna
0
Del
AG
Andrew Grimditch
Toowoomba
5 months ago
Købsdato: 26/03/2024
Produktanmeldelser
Great price and did everything I wanted.
1
Del
CR
Craig
Sydney
5 months ago
Købsdato: 06/04/2024
Hvad Craig sagde om Tick Travel Insurance:
Poor service.
Over one week waiting for my travel documents,
System down.
Multiple emails
Phone call and left on hold for over forty minutes.
Promised documents within twenty four hours.
Still waiting
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Produktanmeldelser
I cannot get my travel documents
Email has been sent.
System down for three days
On hold for one hour twenty minutes.
Do not use
Still trying to get documents.
It’s been a week. System still down.
Mul
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Vi kontrollerer, at anmeldelserne kommer fra ægte kunder, ved at matche dem med et salg eller en transaktion. Folk bliver først inviteret til at skrive en anmeldelse, når de har købt noget hos virksomheden.