I have not been sent my policy documents. Not when I purchased it subsequently when I used the support contact
David Mayo
Tick Travel Insurance
5 months ago
Hi there,
I am sorry to hear about your experience. We have recently migrated our systems and this might have impacted your access to policy documents.
Can you please send us an email to info@tickinsurance.com.au or call us on 1300 235 444 so that our team can re-send your documents?
Regards,
Anna
Pålidelig kunde
5 months ago
Thanks Anna, I did as you suggested and emailed last week. I did follow up today. I am now waiting for a reply. I hope the team can get to it soon.
I suspect it was not the best idea to have a discount code marketing exercise shortly before a systems upgrade. Perhaps marketing by should work with IT to avoid this in future.
This promotion has backfired on marketing in several ways with the code not working and now the system not sending policy documents
David Mayo
Tick Travel Insurance
5 months ago
Thank you, I will escalate your feedback to senior management.
Regards,
Anna
Pålidelig kunde
5 months ago
Hi Anna,
Policy document received
Thankyou for escalating.
4
Del
Pålidelig kunde
5 months ago
Købsdato: 03/04/2024
More than excellent.
I’m 84 and don’t have a computer and printer, so they sent me all the details by post at a cost to them of $2.60. And on top of that gave me advice as to how to manage it without
...
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3
Del
Pålidelig kunde
5 months ago
Købsdato: 01/04/2024
Prompt emails once insurance was purchased, I’ll update review once I’ve been overseas
1
Del
Pålidelig kunde
5 months ago
Købsdato: 31/03/2024
On line
Produktanmeldelser
Good price and coverage was great
1
Del
Pålidelig kunde
5 months ago
Købsdato: 30/03/2024
Uncomplicated sign up- let’s hope it’s as easy to make a claim if I need
1
Del
Pålidelig kunde
5 months ago
Købsdato: 30/03/2024
Beautiful quick done in minutes with a quick reply and confirmation 🙂
Produktanmeldelser
Easy to do. Just what I needed. Priced accordingly. Good experience on all levels.
1
Del
Pålidelig kunde
5 months ago
Købsdato: 30/03/2024
The person guided me clearly with my travel insurance purchase, which made it so easy to follow.
1
Del
Pålidelig kunde
5 months ago
Købsdato: 28/03/2024
The options were comprehensive. I was happy with the prices and what they covered.
0
Del
Pålidelig kunde
5 months ago
Købsdato: 26/03/2024
Produktanmeldelser
Quick and easy online purchase. Good rates for seniors.
0
Del
SS
Stewart Sanderson
5 months ago
Købsdato: 29/02/2024
Hvad Stewart Sanderson sagde om Tick Travel Insurance:
Easy to find. Easy to select. Excellent.
Produktanmeldelser
Easy to find. Easy to select. Well priced. Excellent.
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