Hi Josephine - Thank you for your feedback. We're very sorry to hear that Bumboo is not for you.
We made a conscious decision to make our sheets slightly smaller, with the aim of reducing paper wastage, by enabling users to have a bit more control over the length of paper torn off for each use. However, we appreciate that this might be an unexpected change from what some people are used to.
With regards to paper thickness, it is important to us that our paper is suitable for all drainage systems; thicker, plusher, papers can sometimes lead to drainage issues however, Bumboo was created to be strong during use, with excellent disintegration once flushed. We're sorry to not have met expectations in this regard.
We very much appreciate you giving us a try! And thanks once again for your feedback, we always value and appreciate this.