Thanks for your feedback and for your time on the phone today.
As discussed, the customer service agent you spoke to was in training and apologies you were given incorrect information at the time. I can confirm both of your bookings are confirmed and your balances have been fully paid. I've resent your booking confirmations which will confirm your travel details and can be used to check-in for both your outward and return sailings.
I understand this would have caused considerable stress and apologies for the inconvenience caused.
We value and appreciate your feedback and hope you have a great holiday.
Regards
Darrel
ManxFerries
