Hi,
We believe this may be a duplicate review from you and if so, want to be sure you were able to access our previous reply:
"Thank you for sharing your charter review with us, we appreciate your feedback about your experience. On behalf of the entire Sunsail team, we apologize that you experienced communication gaps in your planning and arrival.
Our goal is to provide an exceptional experience for every guest every time and we regret we miss the 5 star mark with you and your guests.
Your feedback will be reviewed as part of our ongoing efforts to provide amazing experiences for our guests. We hope that your time on the water was wonderful and that you created some incredible lifetime memories!
With kind regards, Sunsail USA"