Sales process and logistics good but poor quality product stopping the coffee machine working
Vincent
Urban Brew UK
18 days ago
Thank you so much for this feedback and so sorry to hear of this experience. I will be passing this feedback onto the team to discuss as well. We appreciate these kind of feedback as this helps us better improve. I will reach out to you via email and do all that we can to make sure that you are looked after this. - 😊☕ - Vince
Produktbewertungen
Poor operational pods, coffee itself good but can’t be used
Vincent
Urban Brew UK
18 days ago
We’re really sorry to hear about this issue. While we're glad you enjoy the coffee itself, we apologize for the trouble with the pods. We’re working hard to improve the quality so you can enjoy your coffee hassle-free. As mentioned earlier, I’ve sent you an email to ensure you're well taken care of. ❤☕ - Vince
As per mind blowing 14 product above
Vincent
Urban Brew UK
18 days ago
Again, we're so sorry to hear of this experience.😢☕ - Vince
As per mind blowing product above
Vincent
Urban Brew UK
18 days ago
We’re really sorry to hear about this issue.☕ - Vince
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Les Esling
18 days ago
Kaufdatum: 13/08/2024
Das sagte Les Esling über Urban Brew UK:
Good delivery and nice products especially the hot chocolate.
Vincent
Urban Brew UK
18 days ago
Thanks for the great review! We’re glad you’re enjoying the our pods and and services—especially the hot chocolate. We look forward to serving you more delicious treats! ❤☕ - Vince
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Phil Gryce
Frome, Somerset
18 days ago
Kaufdatum: 13/08/2024
Das sagte Phil Gryce über Urban Brew UK:
Strong taste and smell, both smooth and rich.
Vincent
Urban Brew UK
18 days ago
Thanks for the great feedback! We’re thrilled the strong taste and rich aroma are hitting the mark. Here’s to many more satisfying sips!
Produktbewertungen
One of the best on the market.
Vincent
Urban Brew UK
18 days ago
Thanks for the high praise! We’re thrilled to be one of your top picks.❤☕ - Vince
Excellent depth of flavour
Vincent
Urban Brew UK
18 days ago
Thank you so much! I’m super happy that you enjoyed our coffee, and you found the intensity for you! Keep enjoying! ❤☕ --Vince
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Vertrauenswürdiger Kunde
18 days ago
Kaufdatum: 25/08/2024
Customer service and updates were good apart from tracing tag didn’t work embedded in email. Delivery time was slow for one reason or another.
Vincent
Urban Brew UK
18 days ago
Thanks for your feedback! We're glad you appreciated the customer service and updates. Sorry to hear about the tracking tag and delivery time, I'll be sure to pass this along to the team and check this with DHL. Thanks gain for sharing this feedback with us. We hope you enjoyed your coffee! 😊☕ - Vince
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Palma Marina
London
18 days ago
Kaufdatum: 12/08/2024
Das sagte Palma Marina über Urban Brew UK:
Very quick delivery and great coffee
I am happy with the quality of the coffee, the service and the guilt free feelin
g!
You must try !
Vincent
Urban Brew UK
18 days ago
Thanks for the wonderful review! We're thrilled you’re loving the coffee and the guilt-free vibes. thank you so much for giving us a go! 😍☕ - Vince
Produktbewertungen
Great coffee it worths the price, smooth with lovely flavour
Vincent
Urban Brew UK
18 days ago
Thanks for the kind words! We’re glad you’re enjoying the smooth, flavorful coffee. Enjoy every sip! 😊☕ - Vince
It 's genuinly a good coffee, no bad stuff in it and guilt free
Vincent
Urban Brew UK
18 days ago
Thanks for sharing! We're glad you're loving the coffee—no bad stuff, just pure, guilt-free goodness. We hope you keep enjoying your coffee from us for many more cups of deliciousness!😊☕ - Vince
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JOHN POWELL
1 month ago
Kaufdatum: 14/07/2024
Das sagte JOHN POWELL über Urban Brew UK:
Having ordered pods that I thought were compatible with my coffee machine I discovered that they weren't. I would've been happy to return the pods that I'd received but Urban Brew made an instant refu
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Alle lesen
Vincent
Urban Brew UK
1 month ago
Thank you for your lovely feedback! It's the least we could do.😊 Thank you so much also taking the time to share this lovely review with us and for trying us out. Have a wonderful day John! ❤☕ - Vince
Produktbewertungen
A very competitively-priced product.
Vincent
Urban Brew UK
1 month ago
Thank you for the positive feedback! 😊☕ - Vince
Good coffee. Hard to beat!
Vincent
Urban Brew UK
1 month ago
Thank you so much for taking the time to share a lovely review! ❤☕ - Vince
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john white
1 month ago
Kaufdatum: 24/07/2024
Das sagte john white über Urban Brew UK:
easy to order, quick response, good coffee
Vincent
Urban Brew UK
1 month ago
So happy to hear you love our coffee John. We hope you keep enjoying your coffee from us, cheers! 😊☕ - Vince
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Ron Gilchrist
1 month ago
Kaufdatum: 24/07/2024
Das sagte Ron Gilchrist über Urban Brew UK:
My order was dispatched very quickly and the coffee is lovely. Thank you.
Vincent
Urban Brew UK
1 month ago
So glad to hear that you're enjoying your Urban Brew experience. Thanks so much for leaving this lovely review. Keep enjoying 😊☕ - Vince
Produktbewertungen
I will be buying from Urban Coffee now 👍
Vincent
Urban Brew UK
1 month ago
Thank you so much for letting us know and for taking the time to share this lovely review! I’m super happy that you enjoyed our coffee! 😊☕ --Vince
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Vertrauenswürdiger Kunde
1 month ago
Kaufdatum: 21/07/2024
Coffee is ok, delivery was fine… but the composting guidance is confusing.
Vincent
Urban Brew UK
1 month ago
Thank you so much for sharing this feedback with us. We appreciate this kind of feedback as this helps us better improve. . I will reach out to you via email and do all that we can to make sure that you are happy! - 😊☕ - Vince
Produktbewertungen
Not especially 14. But ok.
Vincent
Urban Brew UK
1 month ago
Thank you for taking the time to share this review with us. ❤☕ - Vince
Vincent
Urban Brew UK
1 month ago
Thank you for taking the time to share this review with us. ❤☕ - Vince
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Stuart Vyner
1 month ago
Kaufdatum: 24/07/2024
Das sagte Stuart Vyner über Urban Brew UK:
The service was good and no problems with delivery. Coffee is not to my taste but its each to their own. Its worth a try to see.
Chocolate (according to my wife) is excellent.
Vincent
Urban Brew UK
1 month ago
Thank you for your lovely feedback! I agree, they are delicious. Keep enjoying 😊☕ - Vince
Produktbewertungen
wife told me so (this is to fill up the space)
Vincent
Urban Brew UK
1 month ago
Thank you so much for the positive feedback! We hope your wife keeps enjoying them! 😊☕ - Vince
Nothing wrong with the coffee, bit weak for me. and the taste is not to my liking. So, Personally, to me average.
Vincent
Urban Brew UK
1 month ago
Hi Stuart, thanks again for sharing this feedback with us. We appreciate the good and the not so good feedback as this helps us better grow. ❤☕ - Vince
Nothing wrong with the coffee, very weak for me. and the taste is not to my liking. So, Personally, to me average.
Vincent
Urban Brew UK
1 month ago
Thank you so much for the honest feedback! We hope you can also try our Mind Blowing(Strength 14) and see if you like them better. 😊☕ - Vince
Vincent
Urban Brew UK
1 month ago
Thank you so much for the honest feedback! We hope you can also try our Mind Blowing(Strength 14) and see if you like them better. 😊☕ - Vince
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