Thanks for the review Steven. As we are a broker, each lender will have their own application/establishment fees, these are not set by us, but by the credit provider who is able to provide finance for you. These are then listed on the loan contracts for you to peruse when sent out.
We always aim to explain everything as clearly as possible, however we are very sorry to hear you feel as though it wasn't. If you would like to discuss this further, please feel free to call our office and one of our managers would be happy to discuss.