Thank you for your feedback today and we're truly sorry to see you were not pleased by the shirts you received. This is deeply upsetting, as we are an extremely highly regarded brand with over 30 years behind us - and tens of thousands of very happy customers in the US alone. The average rating we receive is 4.7/5 across 120k+ reviews, which reinforces this quality both in terms of the products we sell and the service we provide.
It's obviously a real shame that you have ended up returning your items, but we would prefer that than for you to be left with items you won't fully enjoy or appreciate. Once returned and processed, we will ensure that a full refund is given, without the $9.95 deduction usually applied to a refund request. You can also return the shirts to one of our New York stores, if easier for you. Lastly, should you ever find yourself in a position where you receive an offer which either cannot be applied or is better than the one you already have on your order, please let us know - we have live chat, telephone and email support 18 hours a day, and are here to help.
