Thank you for your feedback. We appreciate your comments, and have taken this into consideration. I would like to confirm that with the standard delivery method you have chosen, goods can take three to five working days to arrive. I do hope that your goods were successfully received within this time frame.
I would like to confirm that I have taken this up with our Logistics Controller, and for the size of the parcel sent, we are happy to refund £2.50 for you.
Please let me know if there is anything furthermore that I can do to help,
Kindest Regards
Verity