Hi Gillian, thank you for your feedback on our service. We were terribly disappointed to hear that you were unsatisfied with your purchase because of the incorrect item that you received - which is not our usual level of service and wish to apologise profusely on behalf of all of us. We can see that you originally ordered a 30cm wok but unfortunately, the one you received was the 28" skillet. As mentioned in our follow up email, we arranged a pick-up schedule with DHL for the return of the wrong item you received last January 22. We also offered a refund and a discount coupon as compensation for the wrong item. Once again, I offer our sincere apologies for the inconvenience it has caused to you and hopes that this doesn't dissuade you from visiting us again in the future. Please let us know if you require any further assistance and I hope you have a lovely day.