Hey,
Thank you for writing in!
Unfortunately, as a third party vendor, we do not get too much of a deciding hand in the ambience at the Burj Khalifa. We're sorry that your visit to the Burj was not a more pleasant one and hope that you can understand that there is very little we can do about the factors that made your visit so far from enjoyable. We can assure you, though, that we will pass on this feedback to At The Top, the official ticketing partner at the Burj and our partner for this activity so that they can reflect on the same.
We hope that the other aspects of our service, like the booking process, redemption of tickets, etc, would encourage you try booking with us in the future should you be in any of the numerous cities we currently cater to. Please let us know if we can be of any assistance to you in the future.
Sincerely,
Viraaj
Head- Customer Success
