Hi.
We sincerely apologise for the delay in getting with your skip the line tickets. As per the request from the venue itself, all third party sellers now have to limit the number of tickets we sell to the Catacombs on a daily basis, as well as assign time slots so we do not have too many guests trying to enter at the same time for security reason. It is at their behest that we issue tickets in the manner that we do.
Thanks a lot for your detailed review and bringing this to our attention. Once again please accept our sincere apologies for the inconvenience caused to you.
All the very best
Viraaj Arora
Head of Customer Success