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Headout Κριτικές

One stop on-demand mobile concierge that helps travelers discover & book the best things to do locally at exclusive prices.

Εξυπηρέτηση
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βαθμολογίες κατά το προηγούμενο έτος

Headout δεν είναι πλέον ενεργός πελάτης της Feefo
Εμφάνιση όλων των 2,527 κριτικών
Αξιόπιστος πελάτης
7 years ago
Ημερομηνία αγοράς: 04/05/2017
excellent service! I like the customer service and the payment experience, the event was great also!
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Viraaj
Headout
7 years ago
Hi ,

We are glad that you found the process super efficient. Headout is all about making travel more fun and spontaneous.

Thank you so much for taking the time to leave the review. Hope that you will use us again on your next adventure.

All the very best.
Viraaj Arora
Head of Customer Success
Κριτικές προϊόντων

0
Κοινοποίηση
TH
Thomas
7 years ago
Ημερομηνία αγοράς: 06/06/2017
Τι είπε ο Thomas για Headout:
Head out worked exactly as they promised. Tickets purchased online, picked up near the event,and we were able to bypass a 2-3 hour line. Well worth the extra money paid.. would use again.
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Swati
Headout
7 years ago
Hi Thomas, 

We are glad that you found the process super transparent and we delivered what we promised. Headout is all about making travel more fun and spontaneous and we are trying to do that one attraction at a time. Thank you so much for taking the time to leave the review. Hope that you will use us again on your next adventure.

All the very best.
Viraaj Arora
Head of Customer Success
0
Κοινοποίηση
NA
Narendra
7 years ago
Ημερομηνία αγοράς: 24/08/2017
Τι είπε ο Narendra για Headout:
I would reduce two stars and give only three stars because of two reasons. 1. I should be able to print tickets at home and take it with me instead of waiting at a corner on side walk searching for
...
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Viraaj
Headout
7 years ago
Hi Narendra,

We sincerely apologise for the delay and all the inconvenience caused to you.

Thanks a lot for your detailed review and feedback. We will make sure that your next experience with Headout is smooth and spontaneous. Once again please accept our apologies.

All the very best.
Viraaj Arora
Head of Customer Success
Κριτικές προϊόντων

0
Κοινοποίηση
CA
Caris
7 years ago
Ημερομηνία αγοράς: 16/08/2017
Τι είπε ο Caris για Headout:
Really good , experience as advertised.
Κριτικές προϊόντων

0
Κοινοποίηση
HE
Heather
7 years ago
Ημερομηνία αγοράς: 04/05/2017
Τι είπε ο Heather για Headout:
Very easy and efficient to use
Κριτικές προϊόντων

0
Κοινοποίηση
PR
Prince
7 years ago
Ημερομηνία αγοράς: 11/05/2017
Τι είπε ο Prince για Headout:
Fast Service and very reliable. I dont need to make a queue just to get these tickets. Superb customer service with easy access to the contact service via chat without hassle. Keep it up!
Κριτικές προϊόντων

0
Κοινοποίηση
LU
Lucas
7 years ago
Ημερομηνία αγοράς: 16/08/2017
Τι είπε ο Lucas για Headout:
Misleading advertising. Useless phone support. Was told that if I have a real issue I need to submit email.
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Customer Success
Headout
6 years ago
Hi.

We sincerely apologise for the delay in getting with your skip the line tickets. As per the request from the venue itself, all third party sellers now have to limit the number of tickets we sell to the Catacombs on a daily basis, as well as assign time slots so we do not have too many guests trying to enter at the same time for security reason. It is at their behest that we issue tickets in the manner that we do.

Thanks a lot for your detailed review and bringing this to our attention. Once again please accept our sincere apologies for the inconvenience caused to you.

All the very best
Viraaj Arora
Head of Customer Success
Κριτικές προϊόντων

0
Κοινοποίηση
Αξιόπιστος πελάτης
7 years ago
Ημερομηνία αγοράς: 05/07/2017
Ticket purchase and pickup was easy. But "skip the line" is a misnomer. We waited in line for 90 minutes in the hot sun. Thank goodness the Catacombs were cooler!
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Viraaj
Headout
7 years ago
Hi,

We sincerely apologise for the delay in getting with your skip the line tickets. The longest we have heard from any other customer has been 30-45 minutes which 99 out of 100 times compares favorably with 3-4 hour long regular queue to buy the tickets on site. I have already raised the issue with the Catacombs management and they have assured us that other than regular security checks there is no reason why you had to wait so long.

Thanks a lot for taking the time to leave the review and bringing this to our attention. Once again please accept our sincere apologies for the inconvenience caused to you.

All the very best.
Viraaj Arora
Head of Customer Success
0
Κοινοποίηση
Αξιόπιστος πελάτης
7 years ago
Ημερομηνία αγοράς: 15/05/2017
The service was good.
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Viraaj
Headout
7 years ago
Hi,

Thank you so much for taking the time to leave a review. It’s a pleasure to serve you. Hope that you will use us again on your next adventure.

All the very best.
Viraaj Arora
Head of Customer Success
Κριτικές προϊόντων

0
Κοινοποίηση
ME
Meghna
Dubai
7 years ago
Ημερομηνία αγοράς: 03/08/2017
Τι είπε ο Meghna για Headout:
The best feature of Headout is its prompt delivery of vouchers. I had purchased the voucher an hour before reaching the venue and was sceptical regarding its delivery. Yet, to my peace of mind, I had
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0
Κοινοποίηση
Πληροφορίες για την εταιρεία Headout
One stop on-demand mobile concierge that helps travelers discover & book the best things to do locally at exclusive prices.
Διαβάστε τα όλα
2nd Floor, Sona Towers, Hosur Main Road, Above Soho St., Bengaluru, Karnataka, 560029, India
Γιατί να εμπιστεύεστε τις αξιολογήσεις της Feefo;

Πληροφορίες για την εταιρεία Headout
One stop on-demand mobile concierge that helps travelers discover & book the best things to do locally at exclusive prices.