Thanks for your feedback and your encouraging comments about Berenice, Isabelle and Féty. I’m really sorry, however, that you didn’t have a positive impression of our base at Port Cassafières. First impressions are important and it’s disappointing if your perception was not as you, or we, would have wanted or expected. Whilst our team are sometimes busy, this should not take away from their willingness and availability to provide great service. If you had specific questions, feedback or concerns, I would have hoped that our team were able to resolve these if they were brought to our attention locally. We have very much taken on board your feedback and if there is anything further we can help with, please feel free to contact customerservice@leboat.com, The Le Boat team