Thank you for your feedback.
I can see that the request was sent to our postal fulfillment team last week so you should be receiving the documents any day now, if you haven't already.
However, more concerning to me is the actual call itself and i apologise if this is how it came across. On the contrary, we are always happy to accommodate customer requests if they are possible so i will investigate further by asking that the call in question is reviewed and any necessary feedback given tot he advisor you spoke to.
Finally, the initial review invite was designed to capture your comments on the actual purchase of the policy so can you confirm that the rating provided reflects the overall service received at the point of purchase?
If so, please let us know of any other issues other than the above or if you were happy with the purchase, please re-rate the review based on this.
Regards
Leisure Guard team
