Many thanks for providing us with feedback, it is always helpful and we really appreciate it. We’re sorry that you felt this way about the paperwork and photocopies of documents and can assure you that it was not our intention to mistrust you. As we were providing you with a hire car, the hire car company do need documents for us to provide the hire, and for us to recover the costs of the hire car vehicle from the at-fault party’s insurance company. We also need information, for example, a Statement of Truth, from you, again in order that we can submit these to the at-fault party’s insurance company as evidence of the incident and so that we can recover the costs for the repair to your vehicle. In respect of your renewal; a non-fault claim means that we have fully recovered all money from the third party. However, as the claim is still in progress (i.e. open, with the costs not yet settled) it is, for now, classed as a fault claim. This is how it is registered on the renewal but once the costs are recovered and the claim is closed, please contact us and we shall amend the details and ask your insurer to backdate any premium refund if applicable. We hope that puts your mind at rest, and thank you again for your feedback.
