Thanks for your feedback on our Kiosks. So sorry to hear they weren't working particularly well when you visited. Sorry to hear that. Our Bicester Village store has passed on the issues to our technical team.
Tate has one phone line (as the shop also shares a website with membership & ticketing)which is why you would have gone through to the gallery when you called to report your missing print. You can press option 5 to get through to the shop team. Our phone lines are open 9.45 - 6, Monday to Friday and there is always someone here then to take your call. Otherwise you can email us at shop.online@tate.org.uk and we always get back to you in 1 working day.
After your email on the 26/10 we were luckily able to get those last three prints out for delivery on the 30/10. We are sorry that you had such a frustrating experience. I hope you are still enjoying the prints you ordered. I have passed your feedback onto our technical team and we will use this to help make improvements to the website.
All the best,
Ruby, Customer Services
