Generally custom prints take 10 working days to arrive you were advised initially on this basis that it would arrive by the end of the week. Unfortunately in this case your order was dispatched a day late due to delays in our print workshop.
We are really sorry for the frustration this has caused, and I have asked our print team to keep us notified when there are delays of this nature. Good news is, this order was out for delivery on Tuesday, and delivery will be attempted again today, so you should have your print shortly. You can track the order via the link sent to your email address and make any changes via the UP website.
Feel free to contact me again directly if you have any more questions about this order.
Best wishes
Ruby, Customer Services