Thank you for taking the time to share your feedback with us. We're pleased to hear that overall your travel arrangements went well and that you enjoyed your trip.
We apologise for the confusion regarding the departure terminal at Heathrow. We understand how important clear information is, especially when traveling. We'll review our communication processes to ensure such discrepancies are avoided in the future.
Additionally, we appreciate your feedback about the Kenyan e-visa information. We'll work on providing more comprehensive guidance to assist our travellers better.
Once again, we value your insights, and we hope to have the opportunity to serve you even better on your future travels.
Warm regards,
Rowan Paterson
Executive Director