Ποιος μπορεί να αφήσει μια κριτική στη Feefo;

Μόνο οι πελάτες με απόδειξη αγοράς μπορούν να αφήσουν μια κριτική στη Feefo. Το εξασφαλίζουμε αυτό επικοινωνώντας με τους αγοραστές αμέσως μετά τη συναλλαγή τους.

Πώς επαληθεύουμε τις κριτικές;

Ελέγχουμε αν οι κριτικές προέρχονται από πραγματικούς πελάτες, αντιστοιχίζοντάς τες με μια πώληση ή συναλλαγή. Οι πελάτες καλούνται να αφήσουν μια κριτική μόνο αφού αγοράσουν από την επιχείρηση.

Πώς αντιμετωπίζουμε τις ψεύτικες κριτικές;

Η Feefo αποτρέπει τους χρήστες από την υποβολή ψεύτικων κριτικών, καθώς καλούμε μόνο εξακριβωμένους αγοραστές να υποβάλουν σχόλια.

Wish Sicily Κριτικές | Κριτικές Εξυπηρέτησης Πελατών για https://www.feefo.com/reviews/wish-sicily | Feefo

Εμφάνιση όλων των 509 κριτικών

Sara Grisewood

Rural

7 years ago

Ημερομηνία αγοράς: 12/09/2016

Τι είπε ο Sara Grisewood για Wish Sicily:

Hi the property was absolutely lovely

Gioacchino Sortino

Wish Sicily

7 years ago

thank you very much!

Κριτικές προϊόντων

Barney Rhys Thomas

London

7 years ago

Ημερομηνία αγοράς: 25/09/2016

Τι είπε ο Barney Rhys Thomas για Wish Sicily:

Standard, hospitality, advice and helpfulness. Every need was met and made specific to us, very flexible, understanding and informative.

Gioacchino Sortino

Wish Sicily

7 years ago

Dear Barney, thank you very much for your positive feedback. Hope to have you back in Sicily soon as our guest.

Κριτικές προϊόντων

Philip Speight

Modbury, Devon

7 years ago

Ημερομηνία αγοράς: 29/09/2016

Τι είπε ο Philip Speight για Wish Sicily:

villa Antica Aia near Scicli,Sicily Testo:With four other couples my wife and I spent a wonderful fortnight in this well-equipped house owned by our very attentive Oriana Falla who rapidly attended to

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Gioacchino Sortino

Wish Sicily

7 years ago

Dear Philip, thank you very much for your positive feedback. Hope to have you back in Sicily soon.

Κριτικές προϊόντων

Αξιόπιστος πελάτης

7 years ago

Ημερομηνία αγοράς: 17/09/2016

Great place but small issues detracted--faulty pool umbrella , non working coffee pot, sparse info about the surrounding area

Gioacchino Sortino

Wish Sicily

7 years ago

Dear Victor, thank you for your feedback.

We are considering to remove the umbrella for next season as the area is a little bit windy sometimes and unfortunately customers staying at the villa do not close it during those days. As a result we keep finding it broken when check-out, which is very difficult to repair it when the next customers (as you) will be checking-in the same day.

I've just asked the client currently staying at the villa to make sure of the coffee pot which seems to be working. We'll also ask the property owner to provide local info through an in-villa booklet. Hope you enjoyed your stay overall and will consider Wish Sicily again in the future.

Κριτικές προϊόντων

Derek & Joanna

Dorset

7 years ago

Ημερομηνία αγοράς: 18/09/2016

Τι είπε ο Derek & Joanna για Wish Sicily:

Normally when we rent a villa through a company such as yours, we are visited by your rep either the day or soon after we arrive to talk about what we can do in the area and to get their input to how

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Gioacchino Sortino

Wish Sicily

7 years ago

Dear Derek,

thank you for your feedback and time.

We do manage more than 100 villas all around Sicily and off shore islands, and sometime is a little bit complicated to stop by every single villa, especially in high season, even to say hello. As a matter of fact we receive a very efficient cooperation from our property owners. However at Villa Deodata, Carmelina, the property owner, IS actually our rep as she is Australian English speaking mother-tongue and perfectly knows the area of Cefalù.

Indeed I’m very disappointed to hear that she hasn’t provided local information and will pass your comments over to her. However I have to point out that there must be an in-villa local info booklet available.Hope you enjoyed your holiday in Sicily and the villa overall.

Derek & Joanna

7 years ago

There was plenty of printed information but what was lacking was personal involvement at the start of the holiday especially since the wish Sicily rep said he would help.

Κριτικές προϊόντων

Christa

Clearwater, Florida

7 years ago

Ημερομηνία αγοράς: 03/09/2016

Τι είπε ο Christa για Wish Sicily:

Wish Sicily was excellent from the first time I inquire about the property, to check in at the villa, and to checkout. We would use wish Sicily again and recommend them to our family and friends.

Gioacchino Sortino

Wish Sicily

7 years ago

Thank you so much for your positive feedback!

Κριτικές προϊόντων

Judith

Casa Ciaceri

8 years ago

Ημερομηνία αγοράς: 11/09/2016

Τι είπε ο Judith για Wish Sicily:

Wish Sicily responds very quickly and efficiently.

Gioacchino Sortino

Wish Sicily

7 years ago

Thank you very much. Hope to have you back in Sicily soon.

Κριτικές προϊόντων

The owners do everything to make you feel home and are very thoughtfull (a welcome hammer and specially for us candlelights, champagne and cake) The house is fully equiped with everything you need. It

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Gioacchino Sortino

Wish Sicily

7 years ago

Dear Judith,

Thank you for your lovely feedback. I'm glad you enjoyed the villa and will forward your comments to the owners.

Angela

Somerset, England

8 years ago

Ημερομηνία αγοράς: 09/09/2016

Τι είπε ο Angela για Wish Sicily:

We found Wish Sicily an easy site to book through and very informative throughout until we went on holiday.

Gioacchino Sortino

Wish Sicily

7 years ago

Thank you very much for your positive feedback.

Κριτικές προϊόντων

Lynne

Wales

8 years ago

Ημερομηνία αγοράς: 10/09/2016

Τι είπε ο Lynne για Wish Sicily:

Wish Sicily website was good with a large selection of properties to choose from. However some things were described as included in the price of the property but we found subsequently that there was a

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Gioacchino Sortino

Wish Sicily

8 years ago

Dear Lynne,

thank you for your feedback. We passed on your comments to the owner of Villa Orca and made sure of the included amenities for future customers.

We also appreciated your positive comment about our service.

Κριτικές προϊόντων

This property was comfortable and had fantastic views. The pool was disappointing because the filter was broken and the pool looked unappealing as a result. The website stated Welcome Pack in amenitie

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Gioacchino Sortino

Wish Sicily

8 years ago

Dear Lynne,

We’re really disappointed that you didn’t find the property up to scratch but are glad you appreciated our service and enjoyed the villa overall. We have passed on your comments to the owner of Villa Orca with our own recommendations to provide a welcome hamper included to all guests, and we apologise for the disservice received when need to change the beds yourselves after the first week stay. I think this is unacceptable and we have complained about it with the property owner. As a result we are going to take the villa off our portfolio for the next season.

We are still investigating about the pool filter as it seems like you haven't reported during your stay.

We thank you for mentioning the good job made by the local manager Carmen. Hopefully, you will consider exploring more of Sicily in one of our other villas at another time. Thanks again for your time.

Lynne

8 years ago

We didn't report the filter because the pool guys were aware of the problem. They actually tried to repair it the day before we left but were unsuccessful. The hamper was a big issue with us as we arrived late at night and were not even able to have a coffee until we went shopping the next day. As I stated, the property was comfortable with fantastic views which we enjoyed enormously but the other things spoilt what would otherwise would have been a lovely holiday

Gioacchino Sortino

Wish Sicily

8 years ago

Hello Lynne, thank you for getting back to me about the pool filter.

Customer service is very important to us and we are very disappointed about the welcome hamper which was not delivered as advertises by the property owner. As a matter of fact, we have already removed the villa from our portfolio.

Again, please accept our apologise for any inconvenience caused. Hope you'll give us another opportunity to show you our reliability and passion for what we do.

James

8 years ago

Ημερομηνία αγοράς: 11/09/2016

Τι είπε ο James για Wish Sicily:

I just didn't really like the experience! (nothing to do with the villa, which was amazing). I wanted to pay for my holiday by credit card, to give me some protection and the only payment methods all

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Gioacchino Sortino

Wish Sicily

8 years ago

Hello James,

thanks for your comments.

We provide both payment methods (PayPal and credit cards) I'm sorry if you find some information about payment methods misleading. However it's very clearly stated on the villa webpage, general terms and payment request email. I'm afraid TransferWise is not as secure as bank transfer, Paypal and credit card suggested.

Regarding the messaging system, would you please so kind to specify what kind of difficulties you had? It always works very fine as it manages hundreds of emails during the week. Your comment may help to improve the system of course.

Happy to hear that you enjoyed your holiday.

Κριτικές προϊόντων

Beautiful villa. had pretty much everything you needed there to enjoy a great stay in Sicily. Loved the traditional pizza oven and the incredible views. My only real qualm would be that it wasn't real

...

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Gioacchino Sortino

Wish Sicily

8 years ago

Thank you so much James for such a beautiful feedback. I'm glad you enjoyed the villa and hope to have you back in Sicily soon.

Δεν έχετε λάβει πρόσκληση αξιολόγησης;

Πληροφορίες για την εταιρεία Wish Sicily

We have been involved in villa holidays in Sicily since 2006, working alongside villa owners and suppliers across the island to offer you the highest quality properties and superb service. Our extensive collection of villas and apartments means that there is something for anyone who wants to holiday in Sicily, regardless of price or size of property. We offer a best price guarantee, a payment protection policy and a simple and safe online booking system.

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+39 091 786 0606 or +44 (0)207 193 7302

Via Unditore 11/H, Palermo, Sicily, Sicily, 90145, Italy

Γιατί να εμπιστεύεστε τις αξιολογήσεις της Feefo;

Συλλέγουμε ανεξάρτητα τα σχόλια για λογαριασμό των επιχειρήσεων που συνεργάζονται μαζί μας. Η πλατφόρμα μας απευθύνεται μόνο σε εξακριβωμένους αγοραστές, ώστε να είστε σίγουροι ότι διαβάζετε κριτικές από πραγματικούς πελάτες.

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Πώς συλλέγονται οι αξιολογήσεις της Feefo;

Ποιος μπορεί να αφήσει μια κριτική στη Feefo;

Πώς επαληθεύουμε τις κριτικές;

Πώς αντιμετωπίζουμε τις ψεύτικες κριτικές;