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Adventures in Furniture Reviews | Customer Service Reviews for https://www.feefo.com/reviews/adventures-in-furniture | Feefo

Displaying all 578 reviews

Trusted Customer

7 years ago

Date of purchase: 08/01/2017

Lovely customer service and great merchandise.

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Marta Pires

7 years ago

Date of purchase: 13/12/2016

What Marta Pires said about Adventures in Furniture:

Resposta rápida, muito assertiva e simpática! Estou muito satisfeita. Obrigada

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Damian Fanshawe

Chiswick

7 years ago

Date of purchase: 17/12/2016

What Damian Fanshawe said about Adventures in Furniture:

The lady was helpful, could answer every question, and made the visit a great pleasure

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Trusted Customer

7 years ago

Date of purchase: 03/05/2016

A neat, well designed, contemporary dining table.

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Trusted Customer

7 years ago

Date of purchase: 30/05/2016

Although staff are friendly, ultimately I wasn't given the right information about the product to help me make an informed choice. and although they have tried to help, it's taking a long time to get

...

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AIF team

Adventures in Furniture

7 years ago

Hi,

We are so sad to get a one star review! We are sorry that you felt our sales team didn't provide you with all the options at the point of sale, but have done our best to resolve the issue of cushion filling choices to ensure you get the product you want - ultimately taking responsibility by re-ordering your cushions.
Sometimes it does take time to sort these things out, but we always try to be attentive and fair. Our customer service team are now gutted to get a one star review! But as always, we will try to learn from your feedback, improve our service and hope to get a more star studded review in the future!

Nathalie

Trusted Customer

7 years ago

Hi Nathalie The trouble is, these kind of 'good' 'bad' ratings don't really cover things when problems are encountered. I couldn't exactly say it was great, as I'm still not happy with the sofa! But yes, your staff have been helpful in trying to resolve things, although it has taken a long time. One purpose of reviews is to help you to improve things, so if you ensure you provide customers with the correct info on both the website and in stores,then hopefully other customers won't experience the same problems. And other customers want to see reviews to find out more about the kind of service you're providing. I took a long time to choose my sofa and for me, it was a significant 'spend' so it was a big disappointment for me.to find myself still waiting for the problems to be resolved - I bought the sofa at Easter and it's now Christmas!.

AIF team

Adventures in Furniture

7 years ago

Hi,

Yes, feedback is very important to improve our business and we fully take on board your points about the timing. We will endeavour to do better!

Nathalie

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Daniel Evans

7 years ago

Date of purchase: 14/12/2016

What Daniel Evans said about Adventures in Furniture:

Good customer service over the phone.

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Usha Patel

7 years ago

Date of purchase: 01/05/2016

What Usha Patel said about Adventures in Furniture:

Perfect service for the perfect table.

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Brian

London

7 years ago

Date of purchase: 02/05/2016

What Brian said about Adventures in Furniture:

We have bought a few items from Adventures in Furniture in Chiswick. Great service, great quality and would not hesitate to recommend them to anyone. .

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Trusted Customer

7 years ago

Date of purchase: 19/06/2016

Excellent sofa and trouble free purchase. Staff very friendly and knowledgeable.

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Sarah Morgan

7 years ago

Date of purchase: 19/12/2016

What Sarah Morgan said about Adventures in Furniture:

Excellent service, very helpful in finding me what I wanted

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About Adventures in Furniture

We are passionate about creating the UK’s finest quality furniture. Using solid materials, traditional techniques and contemporary designs this is achieved, with the unique and varied results providing excellent furniture solutions for your home. As an independent company your custom is the most important aspect for our business. We utilise a range of expert family owned workshops across Europe to deliver outstanding products and a fantastic sales team to help you get the perfect furniture solution. From kitting out your dining and living rooms to simply purchasing a new sofa or chest of drawers, we provide a range of furniture options.

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02072414419

Unit 7., 1A Shelford Place, London, Greater London, N16 9HS, United Kingdom