Thank you for taking the time to write - it sounds like you enjoyed your holiday Lacanau - it is beautiful! We're sorry to hear about the damaged equipment in your villa – we will raise these issues with our partners. The Reception at the Atlantic Green estate is available to report such issues during your stay. To explain, the linen policy is unfortunately one that comes from our partners in France, and one that we must respect in order that our prices stay in line with other suppliers. Were it up to us, we would include linen and towels as a standard in the rental price (indeed, this used to be the case) but we have to follow their rules. It's as frustrating for us as it is for our clients, but I hope you understand.
Bethan