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Displaying all 603 reviews
Trusted Customer
10 years ago
Date of purchase: 08/08/2014
Friendly and efficient service, couldn't be faulted
Product reviews
Everything very good except beds rather hard. Staff friendly and helpful. Site clean and attractive with lots of flowering shrubs. Chalets well equipped and plenty of privacy. Lovely lake beach a sh
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Serious traffic problems on Saturdays would put us off returning if only Saturday changeovers available
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Trusted Customer
10 years ago
Date of purchase: 01/08/2014
AA was very helpful, arranging details that were exceptional. Thank you. The booking went smoothly.
However, info on reaching the house needs updating, road numbers in France have changed and compar
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Product reviews
We loved the property; there was lots of space for all 17 of us, with large bedrooms for adults and huge attic bedrooms for the children. The pool was excellent and gave hours of fun. The service/care
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There was a choice of good beaches which were loved by all age ranges of this large family. We all had tremendous fun. The area was beautiful, with a lovely, nearby, large river.
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Trusted Customer
10 years ago
Date of purchase: 01/08/2014
rental process well organized
very nice flats
Product reviews
beautiful flat, nice house owners, warm welcome, well equipped
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Trusted Customer
10 years ago
Date of purchase: 19/08/2014
We decided to book last minute in August and Justin was excellent in helping us get a suitable property at short notice in August
Product reviews
Accomodation was of an excellent standard. Wi fi the best we have had while on holidays. Property staff at reception excellent. Swimming pool exactly what we needed. Only negative is offering in t
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Due to high traffic volumes it takes about an hour to get into the town centre. Its a nice tourist town. We visitied some excellent beaches on the outskirts
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Trusted Customer
10 years ago
Date of purchase: 15/08/2014
Phone Alternative Aquitaine after losing a booked villa via another company at last minute. They supplied me with a list of properties still available that met our requirements in 15 minutes and havin
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Product reviews
Great to have a reception where you can get holiday information every day. A couple of minor issues with items in villa which they had a man come and fix within the hour. Excellent service.
Really nice town and beach.
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Trusted Customer
10 years ago
Date of purchase: 01/08/2014
The staff were helpful and efficient. They dealt with any questions I had quickly.
Alternative Aquitaine
Alternative Aquitaine
10 years ago
It's really frustrating to read about your villa looking tired. We're sorry to hear this and will speak with the supplier. Any cleaning issues should be raised with reception on arrival. Your point about the facilities is correct - these are simply villa estates with a central reception area, rather than being a holiday village/complex. Lots of activities to enjoy locally though. Thanks again for your comments and bringing this to our attention. It's important to hear feedback like this so that we can discuss it with the supplier.
Justin
Product reviews
The setting was good but the Villa was tired and not clean, The pool surround was damaged and it was virtually impossible to get the car up the drive to the parking space. There were no facilities wo
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We liked the area and there was a lot to do if you were into water sports and cycling. If the weather wasn't so good then there was little to do and the nearest place of interest was Bordeaux. In retr
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Trusted Customer
10 years ago
Date of purchase: 12/07/2014
Always very service minded and very help full.
Alternative Aquitaine
Alternative Aquitaine
10 years ago
Great to hear you enjoyed the villa. It's new this season and we're delighted to add it to our collection. We will check the quality of the beds in the 2 bedrooms mentioned - we'll be visiting this Autumn. The clothes dryer is easily sorted. Thanks for your comments.
Justin
Product reviews
Nice location and brilliant location for us a surfers and a family.
Beds in master bedroom comfy, but the other two rooms need a bed upgrade for the price, the two single beds was really not nice to s
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Trusted Customer
10 years ago
Date of purchase: 01/08/2014
No problem with communication would use again
Product reviews
For the money ok. Location excellent but somebody needs to look at the beds (very uncomfortable) also needs a second loo as with four adults and two children. Very busy in the morning!!
Alternative Aquitaine
Alternative Aquitaine
10 years ago
Thanks for your comments. Agree the house would be better with a 2nd loo. We make a point of highlighting this on the property web page ('In Our Opinion'). We'll check the beds for comfort on our next visit - it's not something that's been highlighted before. It's good to get this feedback from guests and we will let the owner know too. Thanks again.
Justin
Very good location will go back lovely oysters
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Trusted Customer
10 years ago
Date of purchase: 08/08/2014
The company were very helpful and prompt when sending a response or dealing with any further enquiries we may have. We also found their information sheet helpful
Alternative Aquitaine brings you quality holiday rentals by the sea in south west France. We visit every property personally and have in-depth knowledge of the area.
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
Alternative Aquitaine brings you quality holiday rentals by the sea in south west France. We visit every property personally and have in-depth knowledge of the area.
