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Australian Seniors Reviews

https://www.seniors.com.au
Rated
Excellent

We’re committed to helping Australians over 50 stay in control of the things that matter.

Service
4.7
/5
Product
4.7
/5

5

4

3

2

1

364

77

13

4

9

467

ratings over the past year

Displaying all 5,482 reviews
HD
Hfsquoteemail Doe
1 year ago
Date of purchase: 04/09/2023
What Hfsquoteemail Doe said about Australian Seniors:
Great insurance
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CX
Australian Seniors
1 year ago
Hi there, Thank you for sharing your review, we really appreciate it. Kind regards, Scott
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Trusted Customer
1 year ago
Date of purchase: 30/08/2023
They tried to increase my premium by over $100 because I made an error in my 41 year old daughter’s year of birth. Tried to correct this 3 days later when the full policy was emailed and checked for c
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CX
Australian Seniors
1 year ago
Hi there, Thank you for taking the time in sharing your experience with us, I am sorry to hear about any frustrations that may have been caused. As this is not the type of service we would like for our customers to feel, we appreciate you bringing this to our attention. Our team would appreciate the opportunity to contact you to discuss this in greater detail. If you would like to discuss your policy with us, please let us know and our team will be in touch to provide further assistance. Kind regards, Scott
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CH
Christine Hutchinson
Shell Cove
1 year ago
Date of purchase: 01/09/2023
What Christine Hutchinson said about Australian Seniors:
All I tried todo was update an existing policy to cover a new car purchase. Staff were nice enough but the process ended up taking almost two hours. It didn’t help that I hung up in utter frustration
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CX
Australian Seniors
1 year ago
Hi Christine, Thank you for sharing your review with us, I am deeply sorry to hear about any frustrations that may have been caused. It's disappointing to hear you've had an unpleasant experience. We strive to ensure that all our customers receive the best customer service experience and we take all customer feedback on board in order to improve our processes. If you have any further queries about your policy, let us know and our team will be in touch to assist, your feedback has been passed to the relevant department to look into. Kind regards, Scott
CH
Christine Hutchinson
1 year ago
If this has any impact on reviewing and refining processes for existing customers then it’s all for the good eh?
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CX
Australian Seniors
1 year ago
Hi Christine, Thank you for sharing your feedback, we value your insight. Your comments have been escalated to our team. Kind regards, Scott
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JC
Jennifer Collins
1 year ago
Date of purchase: 30/08/2023
What Jennifer Collins said about Australian Seniors:
Even though I brought my insurance online, the experience was totally trouble free and easy.
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CX
Australian Seniors
1 year ago
Hi Jennifer, I am glad to hear about the ease you have experienced while receiving insurance online. Thank you for taking the time to provide us with your review, we appreciate the feedback. Kind regards, Scott
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Louise Thompson
1 year ago
Date of purchase: 01/09/2023
What Louise Thompson said about Australian Seniors:
Fabulous service and advice
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John
Balwyn North
1 year ago
Date of purchase: 01/09/2023
What John said about Australian Seniors:
The two staff members we dealt with were courteous, friendly and very thorough with their explanations about the insurance policy we needed. They also answered questions we asked in a manner that made
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CX
Australian Seniors
1 year ago
Hi John, Our team really appreciates your kind words regarding our service and that you have found insurance that is right for you. Thank you for taking the time to provide us with your review and for providing us with your great feedback. Kind regards, Scott
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LR
Luke Ryan
1 year ago
Date of purchase: 30/08/2023
What Luke Ryan said about Australian Seniors:
Best insurance. Customer service was excellent and explained all information clearly and concisely
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CX
Australian Seniors
1 year ago
Hi Luke, We are glad to hear that you have enjoyed our service. Our team loves to provide the best experience possible through our service and assist in finding a policy that is right for you. Thank you for sharing your lovely feedback, we appreciate your review. Kind regards, Scott
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Koleta Taualai
1 year ago
Date of purchase: 31/08/2023
What Koleta Taualai said about Australian Seniors:
I thought she was good representative on behalf of the Company thanks appreciate and I wish to recommend Australian Seniors to anyone especially families
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CX
Australian Seniors
1 year ago
Hi Koleta, We are happy to hear of the great service that you received when speaking with our team member and we appreciate you taking the time to share your review with us. Kind regards, Alisa
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Wendy Pieters
1 year ago
Date of purchase: 31/08/2023
What Wendy Pieters said about Australian Seniors:
Excellent service - answered all my questions regarding my insurance, very patient with me and all round great experience. Representative very knowledgeable about the products and no pressure.
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CX
Australian Seniors
1 year ago
Hi Wendy, It is a pleasure to hear of the great service that you received when speaking with our team member and that you have been left feeling informed of your cover. Thank you for taking the time to share your review with us, we really appreciate it and have passed your kind words onto our team member on your behalf. Kind regards, Alisa
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Trusted Customer
1 year ago
Date of purchase: 31/08/2023
Great service to cancel the existing policy
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CX
Australian Seniors
1 year ago
Hi there, We are pleased to hear of the service that you received during your recent experience and that we have been able to assist you with your insurance needs. Please don't hesitate to reach out if you require any assistance in the future. Kind regards, Alisa
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About Australian Seniors
Australian Seniors launched in 1998 to meet the needs of the often-ignored over 50s market. Since then, we’ve helped countless Australians protect the most important things in life – whether it’s their family’s future, valuable assets, or even their long-planned retirement. We strive to be different by carefully selecting underwriters that share our vision of providing insurance that’s simple, easy to understand, and affordable. That’s why our policies have helped everyone from hard-working over 50s to self-funded retirees take control of the things that matter most.
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02 8886 8034
Level 5, 50 Norwest Blvd, Norwest, Sydney, New South Wales, 2153, Australia
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About Australian Seniors
Australian Seniors launched in 1998 to meet the needs of the often-ignored over 50s market. Since then, we’ve helped countless Australians protect the most important things in life – whether it’s their family’s future, valuable assets, or even their long-planned retirement. We strive to be different by carefully selecting underwriters that share our vision of providing insurance that’s simple, easy to understand, and affordable. That’s why our policies have helped everyone from hard-working over 50s to self-funded retirees take control of the things that matter most.