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Australian Seniors Reviews

https://www.seniors.com.au
Rated
Excellent

We’re committed to helping Australians over 50 stay in control of the things that matter.

Service
4.7
/5
Product
4.7
/5

5

4

3

2

1

364

76

13

4

9

466

ratings over the past year

Displaying all 5,484 reviews
WP
Wendy Pieters
1 year ago
Date of purchase: 31/08/2023
What Wendy Pieters said about Australian Seniors:
Excellent service - answered all my questions regarding my insurance, very patient with me and all round great experience. Representative very knowledgeable about the products and no pressure.
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CX
Australian Seniors
1 year ago
Hi Wendy, It is a pleasure to hear of the great service that you received when speaking with our team member and that you have been left feeling informed of your cover. Thank you for taking the time to share your review with us, we really appreciate it and have passed your kind words onto our team member on your behalf. Kind regards, Alisa
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Trusted Customer
1 year ago
Date of purchase: 31/08/2023
Great service to cancel the existing policy
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CX
Australian Seniors
1 year ago
Hi there, We are pleased to hear of the service that you received during your recent experience and that we have been able to assist you with your insurance needs. Please don't hesitate to reach out if you require any assistance in the future. Kind regards, Alisa
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Lynette
Newcastle
1 year ago
Date of purchase: 31/08/2023
What Lynette said about Australian Seniors:
i was very happy with the service, the price was great and the customer service person was very good
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CX
Australian Seniors
1 year ago
Hi Lynette, It is great to hear of the service that you received when speaking with our team member and that we have been able to assist you with your insurance needs. Thank you for taking the time to share your review with us, we really appreciate it. Kind regards, Alisa
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Trusted Customer
1 year ago
Date of purchase: 31/08/2023
Extremely professional and caring, both the customer service people Ava and Angelo knew their own areas perfectly, and made my change from another provider very easy.
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CX
Australian Seniors
1 year ago
Hi there, We are so delighted to hear of the caring service that you received when speaking with our team members and we appreciate you taking the time to let us know about your experience. Kind regards, Alisa
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Trusted Customer
1 year ago
Date of purchase: 30/08/2023
Service was good although I had a few phone calls to clarify points and had to go through the same questions every time. Also neither your quotes, website or contact person told us that your monthly p
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CX
Australian Seniors
1 year ago
Hi there, Thank you for sharing your experience with us, I am sorry to hear about any inconveniences that may have been caused. We strive to ensure that all our customers receive the best customer service experience and we take all customer feedback on board in order to improve our processes. We have passed your feedback along accordingly, please let me know if you do require any additional assistance and I can have this arranged on your behalf. Kind regards, Scott
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Trusted Customer
1 year ago
Date of purchase: 30/08/2023
Very helpful and professional.
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CX
Australian Seniors
1 year ago
Hi there, Thank you for sharing your feedback, it is a pleasure to hear that you have enjoyed our service. Kind regards, Scott
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Trusted Customer
1 year ago
Date of purchase: 30/08/2023
Very friendly service.
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CX
Australian Seniors
1 year ago
Hi there, It is a pleasure to hear that you have enjoyed our service. Thank you for sharing your feedback, we appreciate your review. Kind regards, Scott
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Trusted Customer
1 year ago
Date of purchase: 30/08/2023
The service was very good lucus explained and went through all the details in clear English and explained every detail fully I will recommend senior services to my friends .
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CX
Australian Seniors
1 year ago
Hi there, It is a pleasure to hear of the great service that you received when speaking with our team member and that you have been left feeling informed of your cover. Thank you for taking the time to share your review with us, we really appreciate it and have passed your kind words onto our team member on your behalf. Kind regards, Alisa
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Trusted Customer
1 year ago
Date of purchase: 30/08/2023
The man I was speaking to spoke far too quickly and I had to ask him a few times to repeat what he was saying. There was so much background noise as well that it was hard to hear.
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CX
Australian Seniors
1 year ago
Hi there, Thank you for sharing your review with us, I am sorry to hear about any inconveniences that may have been caused. It's disappointing to hear you've had an unpleasant experience with us. We strive to ensure that all our customers receive the best customer service experience and we take all customer feedback on board in order to improve our processes. We have passed on your feedback to our team to have this reviewed. Kind regards, Scott
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Diane Keating
Morayfield. Qld. 4506
1 year ago
Date of purchase: 29/08/2023
What Diane Keating said about Australian Seniors:
From the moment I answered my phone, Customer Service Team Member ZENA had me feeling very comfortable and confident in my choice of Australian Seniors Insurance. She led me through the process with c
...
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CX
Australian Seniors
1 year ago
Hi Diane, It is an absolute pleasure to hear about your appreciation towards Zena's service and to know about your confidence when it comes to setting up your policy. Thank you for sharing your experience and for providing us with your review. Kind regards, Scott
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About Australian Seniors
Australian Seniors launched in 1998 to meet the needs of the often-ignored over 50s market. Since then, we’ve helped countless Australians protect the most important things in life – whether it’s their family’s future, valuable assets, or even their long-planned retirement. We strive to be different by carefully selecting underwriters that share our vision of providing insurance that’s simple, easy to understand, and affordable. That’s why our policies have helped everyone from hard-working over 50s to self-funded retirees take control of the things that matter most.
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02 8886 8034
Level 5, 50 Norwest Blvd, Norwest, Sydney, New South Wales, 2153, Australia
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About Australian Seniors
Australian Seniors launched in 1998 to meet the needs of the often-ignored over 50s market. Since then, we’ve helped countless Australians protect the most important things in life – whether it’s their family’s future, valuable assets, or even their long-planned retirement. We strive to be different by carefully selecting underwriters that share our vision of providing insurance that’s simple, easy to understand, and affordable. That’s why our policies have helped everyone from hard-working over 50s to self-funded retirees take control of the things that matter most.