How are Feefo reviews collected?

We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.

Who can leave a Feefo review?

Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.

How do we verify reviews?

We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.

How do we deal with fake reviews?

Feefo prevents people from leaving fake reviews because we only invite verified buyers to give feedback.

Australian Seniors Reviews | Customer Service Reviews for https://www.feefo.com/reviews/australian-seniors-insurance-agency | Feefo

Displaying all 5,485 reviews

Trusted Customer

10 hours ago

Date of purchase: 18/09/2024

Good customer service

Australian Seniors

9 hours ago

Hi there, We are happy to hear of the great service that you received when speaking with our team member. Thank you for taking the time to share your review with us, we really appreciate it. Kind regards, Scott

Product reviews

Trusted Customer

1 day ago

Date of purchase: 09/09/2024

A local call office and knowledgeable operators make the process straight forward

Australian Seniors

15 hours ago

Product reviews

Peter Maher

Palmwoods QLD

2 days ago

Date of purchase: 16/09/2024

What Peter Maher said about Australian Seniors:

Great support talking to a phone consultant to finalise the policy.

Australian Seniors

1 day ago

Hi Peter, We are delighted to hear of the service that you received when speaking with our team member and that we have been able to provide you with cover that is suitable to your needs. Thank you for taking the time to share your review with us, we really appreciate it. Kind regards, Alisa

Product reviews

Trusted Customer

7 days ago

Date of purchase: 26/08/2024

gentleman was very good in explaining

Australian Seniors

6 days ago

Hi there, We are happy to hear of the great service that you received when speaking with our team member and we appreciate you taking the time to share your review with us. Kind regards, Scott

Product reviews

Trusted Customer

7 days ago

Date of purchase: 10/09/2024

As mentioned before

Product reviews

Hello, I had a lot of questions regarding the home and content insurance and I was given a lot of time to clarify. overall a very positive experience

Australian Seniors

7 days ago

Hi there, It is great to hear of the service that you received when speaking with our team member and that you have been left feeling informed of your cover. Thank you for taking the time to share your review with us, we really appreciate it. Kind regards, Alisa

Trusted Customer

7 days ago

Date of purchase: 11/09/2024

Very Good Informative Excellent Young Lady.

Australian Seniors

7 days ago

Hi there, We are happy to hear of the great service that you received when speaking with our team member and we appreciate you taking the time to share your review with us. Kind regards, Scott

Product reviews

Peter Rivers

Perth WA

8 days ago

Date of purchase: 09/09/2024

What Peter Rivers said about Australian Seniors:

The life insurance policy is too expensive. Tried to cancel the policy but can’t cancel immediately, have to wait for a service rep to call me within 48 hours of asking to cancel my policy. Most other

...

Read all

Australian Seniors

8 days ago

Hi Peter, Thank you for taking the time in sharing your review with us, I am sorry to hear about any dissatisfaction caused. It's disappointing to hear you've had an unpleasant experience with us. We strive to ensure that all our customers receive the best customer service experience and we take all customer feedback on board in order to improve our processes. We would like the opportunity to assist you further and ensure your needs are met. I have passed along your feedback to our team for assistance, if you have any questions, please let me know and I will inform our team accordingly. Kind regards, Scott

Product reviews

Over priced for the amount offered to me. Tried to cancel the policy but have to wait for a customer service rep to call me within 48 hours. Still waiting. Most insurance companies can cancel your pol

...

Read all

Australian Seniors

8 days ago

Hi Peter, Thank you for sharing your feedback, I am sorry to hear about any dissatisfaction caused. I have informed our team about your feedback and they will be in touch to assist further. Kind regards, Scott

Karen Hall

Rosebud

8 days ago

Date of purchase: 10/09/2024

What Karen Hall said about Australian Seniors:

Most helpful and answered all of my questions. Thank you, 👍😊

Australian Seniors

8 days ago

Hi Karen, We are happy to hear of the great service that you received when speaking with our team member. Thank you for taking the time to share your review with us, we really appreciate it. Kind regards, Scott

Product reviews

Trusted Customer

9 days ago

Date of purchase: 09/09/2024

Fantastic

Australian Seniors

8 days ago

Hi there, We're so glad we could help you with your insurance needs! Thanks for sharing your great review with us, we really appreciate it Kind regards, Alisa

Product reviews

Trusted Customer

9 days ago

Date of purchase: 06/09/2024

Great job

Australian Seniors

9 days ago

Hi there, It is always wonderful to hear that our customers have been left feeling happy following their experience and we appreciate you taking the time to share your kind words with us. Kind regards, Alisa

Product reviews

Not received a review invite?

About Australian Seniors

Australian Seniors launched in 1998 to meet the needs of the often-ignored over 50s market. Since then, we’ve helped countless Australians protect the most important things in life – whether it’s their family’s future, valuable assets, or even their long-planned retirement. We strive to be different by carefully selecting underwriters that share our vision of providing insurance that’s simple, easy to understand, and affordable. That’s why our policies have helped everyone from hard-working over 50s to self-funded retirees take control of the things that matter most.

Read all

02 8886 8034

Level 5, 50 Norwest Blvd, Norwest, Sydney, New South Wales, 2153, Australia

Feefo Trusted Service Awards

Our independent awards recognise the top brands for customer service. Winners are decided based on the ratings they receive from their customers.

What are Trusted Service Awards

Why trust Feefo reviews?

Learn more about Feefo

Australian Seniors Reviews

Seniors Funeral InsuranceKnowledgeableMore reviews of this product (161)View product website

Seniors Car InsuranceAfter being a loyal customer of another insurance company I was encouraged by my partner to use Seniors. I must say that the service was excellent an...More reviews of this product (646)View product website

Seniors Car InsuranceVery easy to configure online and great follow-up help to finalise the policy talking to a phone consultant.More reviews of this product (646)View product website

Seniors Car InsuranceMore reviews of this product (646)View product website

Seniors Home InsuranceHello, I had a lot of questions regarding the home and content insurance and I was given a lot of time to clarify. overall a very positive experience...More reviews of this product (579)View product website

Seniors Home InsuranceVery Pleasent Young Lady Who Explained to Myself and Wife..More reviews of this product (579)View product website

Seniors Life InsuranceOver priced for the amount offered to me. Tried to cancel the policy but have to wait for a customer service rep to call me within 48 hours. Still wai...More reviews of this product (96)View product website

Seniors Life InsuranceAll my questions were answered by a very competent person and I am more than satisfied with my result. Thank you 👍😊More reviews of this product (96)View product website

Seniors Life InsuranceVery helpful.More reviews of this product (96)View product website

Seniors Car InsuranceWe are regular customers with Aust.Snr.Ins. & very happy with them. We have just purchased a new Mercedes & was in the showroom to collect. A youn...More reviews of this product (646)View product website

How are Feefo reviews collected?

Who can leave a Feefo review?

How do we verify reviews?

How do we deal with fake reviews?