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Aviva Ireland Reviews | Customer Service Reviews for https://www.feefo.com/reviews/aviva-ie | Feefo

Displaying all 19,289 reviews

Trusted Customer

7 years ago

Date of purchase: 25/04/2017

Customer service was excellent and the 2 people that I spoke with were extremely friendly and answered all my questions and queries satisfactorily...the reason I did not award 5 stars was the price of

...

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Amy

Aviva Ireland

7 years ago

Hi there,

Thank you for your 4 star review for Aviva Car Insurance.

We are very grateful that you spent time to review our service; it’s great to hear such positive feedback. We’re happy to hear that you were pleased with the friendly customer service that you received.

I will make sure to share your feedback with the call centre agents.

All the best – Amy

See full customer review

Alison

7 years ago

Date of purchase: 25/04/2017

What Alison said about Aviva Ireland:

The gentleman on the phone was very helpful and explained everything very clearly. The website is very easy to usel.

Amy

Aviva Ireland

7 years ago

Hi Alison,

Thank you for your 5 star review for Aviva Car Insurance.

Thanks for taking the time to review; it’s great to get such positive feedback. We’re glad that you were happy with the customer service that you received and found the website easy to use!

All the best – Amy

See full customer review

Carmel

7 years ago

Date of purchase: 25/04/2017

What Carmel said about Aviva Ireland:

Very happy with the quote I got from Aviva and was very happy to join for the first time. The online system was easy to use and I'm very pleased with the extras to my policy which I think are excellen

...

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Amy

Aviva Ireland

7 years ago

Hi Carmel,

Thank you for your 5 star review for Aviva Car Insurance.

We really appreciate you taking the time to review! It’s fantastic to hear such positive feedback. We’re glad that you are happy with your quote and found our online service easy to use. We are delighted to welcome you on board as a customer.

All the best – Amy

See full customer review

Francis

Ashbourne

7 years ago

Date of purchase: 25/04/2017

What Francis said about Aviva Ireland:

Don't lie, you say that you can 15% off your car insurance when I got my home insurance but I was €51 more expensive than when I got a quote last week

Amy

Aviva Ireland

7 years ago

Hi Francis,

We are sorry about the confusion with your car quotation prices.

I know that one of our agents has been in touch to resolve this issue, but if you need to talk to us again please do not hesitate to contact us.

Kind Regards - Amy

Francis

7 years ago

I was my miske to not add my partner as a second driver, Avia kindly contacted me and informed me and updated my quote which reflected the 15% discount, thank you very much, I would definitely recommend

Amy

Aviva Ireland

7 years ago

Hi Francis,

Thank you for your 4 star review. We are really happy to hear that everything has been resolved and you have now got your discount!

All the best - Amy

See full customer review

Christine

7 years ago

Date of purchase: 25/04/2017

What Christine said about Aviva Ireland:

Yes I will hopefully recommend and buy again.

Amy

Aviva Ireland

7 years ago

Hi Christine,

Thank you for your 4 star review for Aviva Car Insurance.

We really appreciate you taking the time to review! It’s fantastic to hear such positive feedback. We’re glad that you are happy with the professional and efficient service that you received! We are delighted to hear that you would recommend us.

All the best – Amy

See full customer review

Colin Sheridan

7 years ago

Date of purchase: 24/04/2017

What Colin Sheridan said about Aviva Ireland:

I only used the online system so I had no interaction with any staff but I found the website very esdy to use and to navigate.

Amy

Aviva Ireland

7 years ago

Hi Colin,

Thank you for your 5 star review for Aviva Car Insurance.

We really appreciate you taking the time to review! It’s fantastic to hear such positive feedback. We’re glad that you were happy with the website and found it easy to use.

All the best – Amy

See full customer review

David

Dublin

7 years ago

Date of purchase: 25/04/2017

What David said about Aviva Ireland:

The on line facility was very good and produced a good quote with little fuss or delay

Amy

Aviva Ireland

7 years ago

Hi David,

Thank you for your 5 star review for Aviva Car Insurance.

Thanks for taking the time to review; it’s great to get such positive feedback. We’re glad that you were happy with the website and had an easy purchasing experience!

All the best – Amy

See full customer review

Rajesh

7 years ago

Date of purchase: 25/04/2017

What Rajesh said about Aviva Ireland:

Very effecient , friendly and professional lady, answered all my questions, she even rang me back on my convenient time. Happily bought two policies from her

Amy

Aviva Ireland

7 years ago

Hi Rajesh,

Thank you for your 5 star review for Aviva Home Insurance.

We really appreciate you taking the time to review! It’s fantastic to hear such positive feedback. We’re glad that you are happy with the customer service that you received! I will make sure to share your feedback with the call centre agents who will be delighted to hear how happy you are.

All the best – Amy

See full customer review

Trusted Customer

7 years ago

Date of purchase: 25/04/2017

I was over 40 min on the phone and had to repeat details over and over.

Amy

Aviva Ireland

7 years ago

Hi there,

We appreciate your feedback and are sorry that you had a terrible experience.

I know that one of our agents has been in touch to discuss this further, but if you need to talk to us again please do not hesitate to contact us.

Kind Regards - Amy

See full customer review

Brendan

7 years ago

Date of purchase: 25/04/2017

What Brendan said about Aviva Ireland:

Website was user friendly, simple and speedy.

Amy

Aviva Ireland

7 years ago

Hi Brendan,

Thank you for your 5 star review for Aviva Car Insurance.

We are very grateful that you spent time to review our service; it’s great to hear such positive feedback. We’re happy to hear that you found our website so user friendly and that the process was quick and easy!

All the best – Amy

See full customer review