Hi Trevor,
Thank you for your 4 star review for Aviva Car Insurance and for taking the time to review. It’s great to get such positive feedback!
We’re happy to hear that you were pleased with the website, and found it quick and easy to use. We apologise for the confusion around process terms. At Aviva we strive to kill complexity and want to make our website as easy to understand as possible.
We really appreciate the constructive feedback and will be in touch with you directly to identify where we can improve.
Kind Regards - Amy