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Aviva Ireland Reviews | Customer Service Reviews for https://www.feefo.com/reviews/aviva-ie | Feefo

Displaying all 19,282 reviews

Lisa Dowd-Hynes

Tuam

7 years ago

Date of purchase: 01/03/2017

What Lisa Dowd-Hynes said about Aviva Ireland:

Every year, my insurance goes up, I'm a safe driver, I have never had an accident or received penalty points, my car is 2 years old and I always have to shop around each year to see if I can get my in

...

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Amy

Aviva Ireland

7 years ago

Hi Lisa,

We are sorry to hear about your experience. I know one of our agents have been in contact to discuss, but if you need to speak to us again please send us an email to direct@aviva.ie.

Thanks for taking the time to review; it’s great to get constructive feedback.

Kind Regards – Amy

See full customer review

Sharon Redmond

The Ballagh

7 years ago

Date of purchase: 07/03/2017

What Sharon Redmond said about Aviva Ireland:

Very helpful,answers your questions

Amy

Aviva Ireland

7 years ago

Hi Sharon,

Thank you for your 5 star review for Aviva Car Insurance.

We really appreciate you taking the time to review! It’s fantastic to hear such positive feedback. We’re glad to hear that we could help you and answer all your questions!

All the best – Amy

Sharon Redmond

7 years ago

They look after you

See full customer review

Trusted Customer

7 years ago

Date of purchase: 07/03/2017

I have found dealing with Aviva frustrating. As requested I provided proof on NCD from my previous insurance and over 5 weeks later I'm still been asked to produce proof of NCD from 2016 and 2015. Thi

...

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Amy

Aviva Ireland

7 years ago

Hi there,

We are sorry to hear about your negative experience. We have tried to make contact with you so that we can investigate this further.

Kind Regards - Amy

See full customer review

Alan Lee

7 years ago

Date of purchase: 02/03/2017

What Alan Lee said about Aviva Ireland:

Excellent value, fast and efficient set up of policy.

Amy

Aviva Ireland

7 years ago

Hi Alan,

Thank you for your 5 star review for Aviva Car Insurance.

We really appreciate you taking the time to review! It’s fantastic to hear such positive feedback. We’re glad that your experience setting up a policy with us was quick and easy!

All the best – Amy

See full customer review

Trusted Customer

7 years ago

Date of purchase: 06/03/2017

It just was so easy to do on line

Amy

Aviva Ireland

7 years ago

Hi there,

Thank you for your 5 star review for Aviva Car Insurance.

Thanks for taking the time to review; it’s great to get such positive feedback. We’re glad that you were happy with our website and had a great online experience.

All the best – Amy

See full customer review

Angela Hoban

7 years ago

Date of purchase: 02/03/2017

What Angela Hoban said about Aviva Ireland:

Terrible customer experience - all sorted now thankfully

Amy

Aviva Ireland

7 years ago

Hi Angela,

We appreciate your feedback and we are sorry you had a terrible customer experience. We will be in contact with you to discuss further.

Kind Regards - Amy

See full customer review

Trusted Customer

7 years ago

Date of purchase: 07/03/2017

The girl on the phone wasn't very good. I feel she needs more training.

Amy

Aviva Ireland

7 years ago

Hi there,

Thank you for your feedback, we are delighted to have you on board as a customer. We are sorry that you are unhappy with the agent that dealt with you. We will contact you directly to see what aspects of training could be improved upon.

Kind Regards - Amy

See full customer review

Elaine Fitzgerald

7 years ago

Date of purchase: 07/03/2017

What Elaine Fitzgerald said about Aviva Ireland:

Found paul fitzgerald excellent to deal with. Explained everything cery well to me.

Amy

Aviva Ireland

7 years ago

Hi Elaine,

Thank you for your 5 star review for Aviva Car Insurance.

We are very grateful that you spent time to review our service; it’s great to hear such positive feedback. We’re happy to hear that you had a positive experience.

I will make sure to share your feedback with Paul!

All the best – Amy

See full customer review

Trusted Customer

7 years ago

Date of purchase: 04/03/2017

Had a good experience purchasing insurance but follow up paperwork was very unsatisfactory as in being asked for documents already provided and being kept for 40 minutes on phone trying to prove docum

...

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Amy

Aviva Ireland

7 years ago

Hi there,

Thanks for your feedback. We are sorry for your negative experience post purchase. We will be getting in touch with you directly to see if that matter has been resolved.

Kind Regards - Amy

See full customer review

Trusted Customer

7 years ago

Date of purchase: 02/03/2017

Everything was done quick and easy. Good value.

Amy

Aviva Ireland

7 years ago

Hi there,

Thank you for your 5 star review for Aviva Car Insurance.

We really appreciate you taking the time to review! It’s fantastic to hear such positive feedback. We’re glad that you found us quick and easy to do business with!

All the best – Amy

See full customer review