Dear client, thank you for your feedback. Max has been with our company for many years now and is our most trusted and praised driver-guide. Your comments are very surprising to us as Max normally receives nothing but glowing reviews from our travelers. Of course we discussed your feedback with him as well as reached out to other people on the tour to have a possible obejctive idea on how the tour went. All our equipment is regularly checked and serviced. Max asked often if everybody could hear him and the answer, inlcuding you, was: yes! Info on Italy, surrounding area, history, traditions was regularly provided during the tour with customers asking several questions, including you, which were all answered promptly. Speed limit on the highway in Italy is 130 km/h - remember in Italy we measure it in km/h - not mph as in your country - often customers from overseas seeing the car display think the driver is speeding which is actually not true at all. The car sick customers were asked by Max several times if they were ok and he suggested they switch to the seats in front but they declined stating they were ok! We are not sure what you mean by arriving ahead of time - this tour depends a lot on the traffic which is not something we can predict in advance. In fact we specify online tour duration can be 12 - 13 hours. Based on our records we have not been contacted by you during the tour to notify us about any issues and we receive your feedback only two weeks after the tour took place. Presumably due to the weather you could not enjoy the tour fully however the weather is not something we can control. As previously stated Max is the driver-guide that receives most positive reviews and is often highly recommended by many travelers. We are sorry if you did not fully enjoy the tour the way many other travelers did. We remain at disposal for any further info. Best regards, Aleksandra/Sales manager
