Thank you for your feedback. We are happy the tour was knowledgeable and the Doges Palace was interesting. Venice has been built over several centuries so naturally as any old palazzos in Venice steps are inevitable.
To any customer with any sort of mobility issues we strongly recommend contacting us in advance to check if any tour is feasible for you.
On our website under the tour description we honestly specify that:
"This tour is not fully accessible for wheelchair users or people with walking disabilities. However, please contact us directly and we will be able to take you on alternative routes suitable for you"
We remain at disposal