Dear Client,
I'm sorry you forgot you had booked the tour. We send promptly a tour voucher upon receiving the booking and quite honestly this is the first time in many years of operating the business, that I receive a comment where we are considered responsible and hence receive a 1 star review when client forgives having booked a tour , missing therefore the tour booked. I suppose our responsibility is to provide the service booked in a professional manner and send to client the voucher with confirmation of the booking made and all related information.
I'm anyhow sorry you missed the tour and I'm sure that if you contacted the office and we had the possibility in offering the tour any other day, we would have offered you that possibility. We understand everyone can make candid mistakes .
Yours sincerely,
Monica
