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AXA Business Insurance Reviews

21 out of 363 reviews

Time:

Past year

Trusted Customer

13 days ago

Date of purchase: 22/08/2024

I initially registered my claim for a break in over the phone with a call handler, who explained the claims process and followed our conversation with an email. I returned the required information b

...

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Paul Sanderson

AXA Business Insurance - Claims

11 days ago

Thank you for taking the time to provide this feedback - this is greatly appreciated. Your comments will be passed to the relevant team. Kind regards, Paul - Claims Team

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RAW Electrical Solutions & Construction Ltd

S12 3YA

18 days ago

Date of purchase: 20/08/2024

What RAW Electrical Solutions & Construction Ltd said about AXA Business Insurance - Claims:

Highly recommended

Paul Sanderson

AXA Business Insurance - Claims

16 days ago

Thank you for taking the time to provide this feedback - this is greatly appreciated. Your comments will be passed to the relevant team. Kind regards, Paul - Claims Team

See full customer review

Trusted Customer

1 month ago

Date of purchase: 07/08/2024

On the telephone my claim was handled clearly. Once I have submitted my relevant documents, it took two weeks to be processed but I was successful.

Paul Sanderson

AXA Business Insurance - Claims

29 days ago

Thank you for taking the time to provide this feedback - this is greatly appreciated. Your comments will be passed to the relevant team. Kind regards, Paul - Claims Team

See full customer review

Trusted Customer

1 month ago

Date of purchase: 25/07/2024

AXA asked for medical certificate and had a brief phone conversation and then a couple of weeks later my claim was settled and was paid into my bank account.

Chloe

AXA Business Insurance - Claims

1 month ago

Thank you for taking the time to provide this feedback - this is greatly appreciated. Your comments will be passed to the relevant team. Kind regards, Chloe - Claims Team

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Trusted Customer

1 month ago

Date of purchase: 09/07/2024

Takes your money , then changes the “ terms and conditions “ Refused to pay out . Claim not my fault , horrendous communication .

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Dritan Gjoni

Wallington

3 months ago

Date of purchase: 17/05/2024

What Dritan Gjoni said about AXA Business Insurance - Claims:

You good to collect money but not to protect the client.

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Trusted Customer

4 months ago

Date of purchase: 23/04/2024

I had to resend images of damage multiple times as AXA systems could not read them despite there being no problems to other email recipients I tried. AXA refused to replace the equipment, only agreein

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Hannah

AXA Business Insurance - Claims

4 months ago

Thank you for taking the time to provide feedback. I have passed your comments on to the team and they will be in contact with you shortly to discuss further. Thanks, Hannah - the Claims Team.

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Babylon Graphics Ltd

Warwick

4 months ago

Date of purchase: 25/04/2024

What Babylon Graphics Ltd said about AXA Business Insurance - Claims:

The service worked! I’m glad to have had AXA insurance.

Hannah

AXA Business Insurance - Claims

4 months ago

Thank you for taking the time to leave a review, your feedback is appreciated. Kind Regards Hannah - the AXA Claims Team

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vikas alyas ltd

Manchester

4 months ago

Date of purchase: 23/04/2024

What vikas alyas ltd said about AXA Business Insurance - Claims:

no point in having equipment insurance if you can't get a replacement or money to replace it after damage. Insurance will find anyway not pay you

Hannah

AXA Business Insurance - Claims

4 months ago

Thank you for taking the time to provide feedback. I have passed your comments to the team to assist with future performance. Thanks, Hannah - The Claims Team

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Trusted Customer

5 months ago

Date of purchase: 29/03/2024

After speaking to the representative after an incident she confirmed me were covered and I sent her all the invoices - she came back to say I t was not our insurance but the Lamdlord - the Landlord is

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Lesley

AXA Business Insurance - Claims

5 months ago

Thank you for taking your time to provide feedback. I have passed your comments to the team dealing and they will be in contact shortly. Thanks Lesley- the claims team

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About AXA Business Insurance - Claims

At AXA Business Insurance, we offer business insurance online to start ups, small businesses, and self-employed people.

And if your business insurance needs are more complex - we can help with that too.

We also provide commercial vehicle cover - like van insurance and motor trade insurance - as well as commercial property insurance and landlord insurance.

AXA Business Insurance is part of AXA Insurance UK plc, which belongs to the AXA group of companies.

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0141 245 4376

3 Atlantic Quay, 20 York Street, Glasgow, Lanarkshire, G2 8JH, United Kingdom

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