AXA Business Insurance - Renewal Reviews

Thank you for taking the time to leave feedback, we appreciate it. We're sorry that the emails you received left you unsure about whether or not you are covered - this falls far below the standard of service we expect to provide. Because we understand how important it is that our customers remain protected, we automatically renew our policies, unless you ask us not to. We understand that from time to time a customer's payment details will have changed between arranging the policy and renewal. In this case we still renew our policies - to ensure there is no break in your cover - and contact you to advise of your options. We are currently reviewing our renewal emails to make sure they are clear so that we can avoid this happening again in the future - your feedback will certainly help us with this. We have tried to call you and emailed you to discuss your feedback in more detail but we have been unable to reach you. If you would like to discuss this further, please call us on 0845 606 0940. Many thanks, Leanne AXA Business Insurance