Good Afternoon,
Thank you for taking the time to leave feedback. I am sorry to hear you were unhappy with your recent experience.
We pride ourselves on providing excellent customer service at every contact and I apologise if you did not receive the level of care we expect on this occasion. Upon review, I can see that as your previous policy had been cancelled with us, we had to arrange a new policy in order to insure your vehicle with us again. Unfortunately, we are unable to reinstate policies once a cancellation has been completed. I apologise for any inconvenience caused.
I am delighted to see that your cover has been finalised for the year ahead and your documents have been issued by post and updated online on your MyAxa account.
We really appreciate your custom, and I would like to thank you for choosing to insure your vehicle with Axa.
Kind Regards,
Emma Louise
Axa Insurance
