Good Afternoon,
We appreciate the time you have taken to provide feedback. I am sorry to hear you were unhappy with your recent experience.
Upon reviewing your policy, I can see that you were speaking to our team members regarding your renewal. Unfortunately, we have seen an increase in premiums this year due to a number of contributing factors, including an increase in claims and a rise in the associated costs. At Axa, we try our best to minimise these increases while still offering a great product to suit our customers' needs.
I can confirm that our team offered the best available premium for this year while ensuring your cover was not impacted. We are required to discuss your policy information at renewal to ensure your cover is correct and adequate prior to agreeing the final price. I apologise for any inconvenience caused.
We really appreciate your business and continued loyalty, and I would like to thank you for renewing your policy with Axa this year.
Kind Regards,
Emma Louise
Axa Insurance
