Train your staff to be a bit more helpful, the girl I spoke to was not interested in my renewal at all, poorest customer service I’ve experienced in a very long time
Claire
AXA Insurance - Northern Ireland
11 months ago
Good evening,
I am sorry to hear you did not receive the high level of customer service that we aim to provide when you spoke to us.
We will review the customer service and address any coaching needs that are highlighted. Thankyou for taking the time to leave your feedback as this helps us to improve our service to all our customers.
Kind regards
Claire
AXA Insurance
What Sean Kelly said about AXA Insurance - Northern Ireland:
AXA are easy to communicate with and friendly while in conversation. They are not the cheapest but have been very receptive to past enquiries and claims and therefore trustworthy. In regard to house i
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